Jesus Plata
Woodridge,IL
Summary
Dedicated Help Desk Technician with strong skills in customer assistance and team collaboration. Successfully managed ticketing systems and provided training sessions, contributing to improved service delivery and user satisfaction.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Transitions Hospice Care
Elk Grove Village, IL
03.2022 - 05.2025
- Resolved technical issues for staff and patients, enhancing overall user experience.
- Managed ticketing system to ensure timely resolution of support requests.
- Provided training sessions for new team members on software tools and troubleshooting techniques.
- Collaborated with IT department to implement system upgrades and improve service delivery.
- Developed user guides to facilitate self-service options for frequently encountered problems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Lumber Sales Associate
The Home Depot Inc
Woodridge, IL
11.2021 - 03.2022
- Assisted customers in selecting lumber products based on project needs and specifications.
- Provided detailed product knowledge to enhance customer purchasing decisions.
- Maintained accurate inventory levels and organized lumber displays for optimal accessibility.
- Processed sales transactions efficiently through POS systems to ensure quick customer service.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
Cashier
The Home Depot Inc
Woodridge, IL
05.2021 - 03.2022
- Learned product knowledge to assist customers in making informed purchasing decisions.
- Executed accurate cash handling procedures, including balancing drawers at shift end.
- Supported promotional activities by setting up displays and restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bagger
Jewels Osco
Woodridge, IL
11.2020 - 05.2021
- Assisted customers by efficiently bagging groceries to enhance shopping experience.
- Maintained cleanliness of work area and equipment to ensure safety and compliance with health standards.
- Collaborated with team members to streamline checkout process and minimize wait times for customers.
- Learned and adhered to store policies, procedures, and safety protocols during daily operations.
- Employed effective time management skills to prioritize tasks during busy sales periods.
Cashier
Target
Woodridge, IL
11.2019 - 01.2020
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining store cleanliness and organization standards.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Adapted quickly to changing priorities and handled multiple tasks effectively.
Education
Associate of Science - Computer Science
College of DuPage
Glen Ellyn, IL07-2026
High School Diploma -
Downers Grove South
Downers Grove, IL05-2021
Skills
- Help desk software
- Invoice preparation
- Project estimation
- Product merchandising
- Teamwork and collaboration
- Friendly and helpful
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling
- Hardware repair
- Issue resolution
- Software updates
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk Technician
Transitions Hospice Care
03.2022 - 05.2025
Lumber Sales Associate
The Home Depot Inc
11.2021 - 03.2022
Cashier
The Home Depot Inc
05.2021 - 03.2022
Bagger
Jewels Osco
11.2020 - 05.2021
Cashier
Target
11.2019 - 01.2020
Associate of Science - Computer Science
College of DuPage
High School Diploma -
Downers Grove South