Jesse Quintana
Las Vegas,NV
Summary
Crew member with a positive attitude and flexible schedule, excelling in both independent and team environments. Demonstrates excellent communication and service skills, ensuring rapid and precise customer interactions. Bilingual in Spanish and English, with strong numerical and mathematical abilities. Committed to delivering fast, efficient service during late-night shifts while maintaining a friendly and helpful demeanor.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Barista
Chez Bon Bon & Cafe Cuto at Fontainebleau
Las Vegas, Nevada
06.2024 - 03.2026
- Operated espresso machine, grinding, tamping, and pulling shots to ensure quality beverages.
- Steamed milk and created latte art for visually appealing presentations.
- Prepared drinks while memorizing recipes to maintain consistency and efficiency.
- Adhered to food handling and safety practices to ensure compliance with health standards.
- Demonstrated knowledge of coffee beans, roasting methods, and flavor profiles to enhance customer experience.
- Communicated with customers in a professional manner, addressing inquiries and fostering rapport.
- Handled complaints effectively, ensuring customer satisfaction in challenging situations.
- Prioritized orders during busy periods, managing multiple tasks while maintaining high service quality.
Fountain Worker/Barista
District Donuts at The Cosmopolitan of Las Vegas
Las Vegas, Nevada
06.2021 - 05.2024
- Delivered exceptional customer service to guests from diverse backgrounds.
- Crafted espresso-based beverages while serving breakfast and dinner menus.
- Enhanced coffee knowledge and mastered latte art techniques.
- Managed high-volume periods effectively, ensuring strong customer connections.
Food Runner
Block 16 at The Cosmopolitan of Las Vegas
Las Vegas, Nevada
11.2019 - 06.2021
- Collaborated with chefs to prepare products for five venues at Block 16.
- Ensured compliance with health and safety regulations during food handling.
- Maintained cleanliness of dining areas, including table settings and floors.
- Managed multiple orders simultaneously in a fast-paced environment.
- Performed daily pre-shift side work duties, including restocking supplies.
- Organized and stocked products efficiently to enhance operational flow.
- Demonstrated proficiency in breaking down order pallets and changing kegs.
Cargo Van Driver
Panther Premium Logistics
Medina, Ohio
04.2018 - 07.2019
- Coordinated efficient ground transportation of goods nationwide.
- Followed safety protocols during transportation and loading processes.
- Communicated effectively with dispatch regarding route changes or delays.
- Conducted routine vehicle inspections to identify maintenance needs.
- Ensured smooth operations and maintenance of delivery fleet vehicles.
- Executed timely arrivals and departures at shipper and consignee locations.
- Applied specialist knowledge in truck mechanics and electronics for optimal performance.
Shift Manager
Starbucks
Las Vegas, Nevada
11.2012 - 04.2018
- Delivered exceptional guest service and sincere hospitality to improve customer experiences.
- Supervised daily store operations, ensuring team compliance with company standards.
- Trained new baristas in drink preparation and effective customer service techniques.
- Managed inventory levels and coordinated timely supply restocking.
- Resolved customer complaints swiftly to enhance overall service satisfaction.
- Maintained high customer service standards during fast-paced operations to ensure satisfaction.
- Cultivated a loyal customer base through friendly interactions and consistent appreciation.
- Communicated daily sales goals and operational objectives to management for efficient operations.
Education
Associate of Arts -
College of Southern Nevada
Las Vegas, NV01.2013
High School Diploma -
Valley High School
Las Vegas, NV01.2010
Skills
- Customer service
- Problem solving
- Effective communication
- Time management
- Multitasking
- Pressure resilience
- Cash handling
- POS systems
- Team collaboration
Languages
English
Professional
Spanish
Professional
Certification
Tam Card
Timeline
Barista
Chez Bon Bon & Cafe Cuto at Fontainebleau
06.2024 - 03.2026
Fountain Worker/Barista
District Donuts at The Cosmopolitan of Las Vegas
06.2021 - 05.2024
Food Runner
Block 16 at The Cosmopolitan of Las Vegas
11.2019 - 06.2021
Cargo Van Driver
Panther Premium Logistics
04.2018 - 07.2019
Shift Manager
Starbucks
11.2012 - 04.2018
Associate of Arts -
College of Southern Nevada
High School Diploma -
Valley High School