Jesus Ramirez
Eugene,OR
Summary
At Jacksons Food Stores, I excelled in customer service and problem-solving, enhancing customer satisfaction through efficient complaint resolution and policy development. Skilled in POS systems and conflict resolution, I significantly contributed to team performance and service standards, demonstrating a results-driven approach with a focus on continuous improvement.
Overview
11
11
years of professional experience
Work History
CSR
Jacksons Food Stores
1080 W 7th Ave, Eugene, OR 97402
08.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree -
Springfield High School
Springfield, OR06.2013
Skills
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Computer Proficiency
- Payment Processing
- Money handling abilities
- POS systems expert
- Sales closing
- Store maintenance
- Service standard compliance
- Complaint Handling
- Critical Thinking
Timeline
CSR
Jacksons Food Stores
08.2013 - Current
No Degree -
Springfield High School