Jesus Rivas
Miami,FL
Summary
Dynamic Assistant from JR Cool INC., specializing in HVAC system optimization and customer satisfaction. Leveraged problem-solving abilities and cybersecurity expertise to enhance service quality and operational efficiency. Achieved significant improvements in customer relations through effective complaint resolution and teamwork, ensuring safety and innovation in maintenance practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant
JR Cool INC.
Miami , FL
06.2021 - Current
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Maintained an organized inventory of tools, equipment, replacement parts and other supplies needed for job completion.
- Maintained accurate records of all work performed in accordance with company guidelines.
- Reviewed work orders and discussed with supervisors.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Researched new technologies available in the market that could improve existing HVAC products.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Created detailed reports about completed jobs, including cost estimates for parts and labor.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Repaired parts by using technical knowledge, special tools and soldering skills.
Education
High School Diploma -
Kendall Greens High School
Miami, FL06-2024
Some College (No Degree) - Computer Science
Miami Dade College
Miami, FLSkills
- Issue and complaint resolution
- Problem resolution
- Problem-solving abilities
- Customer relations
- Adaptability and flexibility
- Teamwork and collaboration
- Inbound call answering
- Customer service
- Cybersecurity expertise
- Patience and empathy
Languages
English
Professional
Spanish
Professional
Affiliations
- Passionate about machinery, and deeply interested in understanding and analyzing its inner workings to enhance performance and efficiency
- Collaborative team projects, including hands-on experience working on cars with friends, emphasize problem-solving, communication, and technical skills
- Highly curious and quick to learn new skills, with a strong ability to adapt, and grasp concepts efficiently
Certification
- Windows Operating System Fundamentals
- IT Specialist – Networking
- Cyber security expert
Timeline
Assistant
JR Cool INC.
06.2021 - Current
High School Diploma -
Kendall Greens High School
Some College (No Degree) - Computer Science
Miami Dade College