Jesus Vargas
Albuquerque,NM
Summary
Bilingual Certified Pharmacy Technician (CPhT) with four years of clinical experience and two years in high-volume, metric-driven call center environments. Expertise in managing prior authorization intake, processing insurance claims, and serving as primary point of contact for members and pharmacy inquiries. Demonstrated proficiency in efficiently triaging calls, multitasking across various systems, and ensuring quality resolutions while strictly adhering to HIPAA guidelines and company policies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Albuquerque, NM
08.2020 - Current
- Processed prescriptions and maintained accurate electronic records, adhering to all regulatory standards.
- Acted as a key resource for patients and providers, expertly handling insurance claims, eligibility checks, and prior authorization requests.
- Collaborated with pharmacists and healthcare providers to resolve prescription discrepancies.
- Managed inventory, ordering, stocking, and tracking medication expiration dates.
- Assisted with the training and mentorship of new pharmacy technicians.
- Maintained strict adherence to HIPAA guidelines to ensure patient confidentiality and data security.
Customer Service Representative
Lowe's Call Center
Albuquerque, NM
05.2018 - 08.2020
- Acted as a primary point of contact for high-volume customer inquiries, driving one-call resolutions and ensuring customer loyalty.
- Utilized CRM systems and internal platforms to document cases and provide accurate status updates.
- Efficiently triaged a wide range of issues by employing professional phone etiquette and asking probing questions to resolve all concerns promptly.
Test Technician
CTS
Albuquerque, NM
03.2018 - 05.2018
- Conducted quality testing and cleaning of electrical components.
- Maintained accurate inventory records and organized stock.
Shift Manager
Wendy’s
Albuquerque, NM
05.2015 - 03.2018
- Supervised daily store operations, ensuring policy compliance.
- Managed labor, inventory, and sales to optimize performance.
- Oversaw cash handling and register balancing.
Warehouse Associate
Five Star Fundraising
Albuquerque, NM
05.2014 - 05.2015
- Packed and delivered merchandise efficiently to meet deadlines.
- Stocked and managed inventory, ensuring accurate tracking.
- Loaded and unloaded trucks with merchandise.
Education
Bachelor of Arts -
Central New Mexico Community College
Albuquerque, NM01-2028
Diploma -
West Mesa High School
Albuquerque, NM01.2014
Skills
- Call triage and resolution
- Inventory management
- Prior authorization management
- Insurance billing and claims
- Customer service excellence
- HIPAA compliance
- Bilingual communication
- Multi-tasking
- Team collaboration
Certification
CPHT License, 30170855
References
References available upon request.
Timeline
Pharmacy Technician
Walgreens
08.2020 - Current
Customer Service Representative
Lowe's Call Center
05.2018 - 08.2020
Test Technician
CTS
03.2018 - 05.2018
Shift Manager
Wendy’s
05.2015 - 03.2018
Warehouse Associate
Five Star Fundraising
05.2014 - 05.2015
Bachelor of Arts -
Central New Mexico Community College
Diploma -
West Mesa High School