JESUSA DELGADO
San Antonio
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
C2 Global Professional Service
San Antonio, TX
08.2021 - Current
- Engaged with job seekers through virtual and face-to-face communication to assess career objectives and offer guidance during their transition to new positions.
- Assessed customer needs to recommend suitable job opportunities and referred qualified candidates for consideration.
- Advised clients on available services, encompassing resume development, interview techniques, and professional attire guidance.
- Led initiatives to enhance problem-solving and critical thinking capabilities across teams. Developed strategies to optimize organizational processes and improve detail-oriented approaches. Mentored teams in cultivating critical thinking skills for improved decision-making.
- Adapted to diverse programs and services to enhance customer support and satisfaction.
- Executed daily report distribution and maintained accurate data entry processes.
Administrative Assistant (Admin Assistant)
Family and Protective Services
San Antonio, TX
01.2020 - 08.2021
- Directed administrative support functions for entry-level staff to streamline office processes.
- Executed information dissemination strategies to enhance awareness of agency programs and services.
- Ensured systematic organization and upkeep of records and filing systems to enhance operational efficiency.
- Assisted in preparing, editing, and distributing correspondence, reports, forms, and documentation. Supported the preparation of affidavits for CPS families.
- Coordinated planning of meetings, conferences, and seminars for enhanced collaboration. Facilitated data compilation for charts, graphs, databases, summaries, or reports to support decision-making.
- Oversaw supply ordering initiatives to maintain inventory levels. Managed bookkeeping functions to ensure financial accuracy. Contributed to HR operations to enhance employee engagement.
- Assisted with managing high-volume phone calls to streamline communication. Facilitated the routing of incoming inquiries to appropriate departments. Greeted clients and visitors, directing them to the right resources.
Public Records Indexing Clerk Specialist
Aransas County
Rockport, TX
01.2018 - 12.2019
- Managed documentation processes for deeds, trust deeds, affidavits, liens, judgments, and assumed names to ensure accurate property records.
- Oversaw filing of meeting notices, foreclosure documents, and beer and wine licenses with county clerk’s office. Managed posting of official announcements on courthouse bulletin board. Coordinated documentation of personal identity instruments, such as birth and death certificates, marriage licenses, and military discharge papers.
- Oversaw the management of official map and plate records within the clerk's office, alongside county precinct and city ward boundary maps. Facilitated public access to an organized index of restrictions.
Services Manager
Housing and Community Services, Inc
Corpus Christi, TX
03.2016 - 01.2018
- Led service team to enhance client satisfaction through effective communication and problem resolution.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives across departments.
- Implemented quality assurance protocols, ensuring compliance with industry standards in client services.
- Coordinated community outreach efforts, fostering relationships with stakeholders and enhancing service visibility.
- Streamlined workflow processes, reducing response times and increasing overall team productivity in service delivery.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and offer available solutions.
Education
Vocational School Certificate - Business
Dickinson Business School
San Antonio, TXHigh School Diploma - General High School Curriculum
Edgewood High School
San Antonio, TXSkills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
Additional Information
- Computer: Microsoft, Word, Excel
- Telephone Answering
- Ability to Communicate Effectively
- Word Processing and Typing
- 10-Key Calculator by Touch
- Filing & Faxing
- Bilingual
Timeline
Customer Service Representative
C2 Global Professional Service
08.2021 - Current
Administrative Assistant (Admin Assistant)
Family and Protective Services
01.2020 - 08.2021
Public Records Indexing Clerk Specialist
Aransas County
01.2018 - 12.2019
Services Manager
Housing and Community Services, Inc
03.2016 - 01.2018
High School Diploma - General High School Curriculum
Edgewood High School
Vocational School Certificate - Business
Dickinson Business School