JESUS A. DE LUNA
Kyle,TX
Summary
Results-driven Operations Leader with over 10 years of progressive experience in high-volume retail and fulfillment environments, including Amazon, Target, Sam's Club, and H-E-B. Proven ability to lead cross-functional teams of 100+ employees, consistently optimizing operational workflows while achieving safety, quality, productivity, and cost targets. Expertise in leveraging data analysis and process improvement initiatives to drive measurable KPI performance gains, enhance quality accuracy, and improve workflow efficiency. Committed to fostering employee engagement through structured accountability and cultivating a strong team culture that inspires excellence.
Overview
11
11
years of professional experience
Work History
Operations Manager II
Amazon
2024.08 - Current
- Lead end-to-end operations within AFE, overseeing sortation, pack, and flow to ensure safety, quality, delivery, and cost targets are consistently met.
- Managed and developed Area Managers, Process Assistants, and 100+ hourly associates across multiple shifts, driving engagement and performance results.
- Execute operational plans aligned to volume forecasts, labor planning, and productivity goals, consistently delivering against daily and weekly KPIs.
- Implemented cadence for Process Assistants and Problem Solvers to reduce dwell times and improve flow efficiency and overall cleanliness in sort rooms.
Inbound/GM Team Lead
Target
2019.01 - 2024.08
- Lead team in managing inventory, achieving 98% accuracy rate, and improving stock availability.
Coordinate daily operations, reducing sort and stocks times by 12%, enhancing workflow efficiency. - Implemented dynamic incentive programs, boosting team productivity and morale.
- Devised strategies to increase store KPIs, leading to a 10% boost in overall efficiency.
- Analyzed operational processes to cut down error rates by 7%.
Merchandising Lead
Sam's Club
2017.07 - 2020.01
- Analyzed sales trends to optimize merchandising layouts, enhancing customer experience and driving sales.
Managed inventory with precision, reducing stock discrepancies and ensuring product availability. - Implemented strategic product placement, resulting in measurable sales growth and improved store performance.
- Monitored and adjusted inventory levels to reduce overstock by 10%.
- Trained 15+ employees in effective merchandising techniques, improving team performance.
Cashier Team Lead
H-E-B
2015.08 - 2017.07
- Pioneered a customer feedback system to enhance service delivery.
- Trained and supervised staff, improving efficiency and customer service.
- Developed a dynamic scheduling system, reducing staff turnover by 20%.
- Implemented stringent cash-handling procedures, ensuring 100% accounting accuracy.
- Mentored over 30 cashiers, enhancing their career development and performance.
Education
Bachelor of Science - Psychology
The University of Texas At San Antonio
San Antonio, TX2022-05
Skills
- Operations management
- Customer service
- Problem-solving
- Team leadership
- Employee motivation
- Staff development
Honors & Awards
- Target, TRAINER OF THE MONTH (X2)
- Sam's Club, MEMBER SIGN-UP LEADER
- H-E-B, VOLUNTEER OF THE YEAR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager II
Amazon
2024.08 - Current
Inbound/GM Team Lead
Target
2019.01 - 2024.08
Merchandising Lead
Sam's Club
2017.07 - 2020.01
Cashier Team Lead
H-E-B
2015.08 - 2017.07
Bachelor of Science - Psychology
The University of Texas At San Antonio