Jesus E. Gastelum Jr
Kissimmee,FL
Summary
Continue to advance and grow within the management field applying 20+ years of knowledge . profile of qualification Customer Focused Philosophy Creative Problem Solving Personnel Management/ Delegation Organizational Skills Problem solver Methodical planning of opening/ closing/ remodel of stores Comply with store security, safety, and loss prevention guidelines Responsible for expense control and managing all company assets Shrink control, total payroll, productivity measurements and products/supply ordering. Responsible for analyzing and understanding the daily operational/financial data to make appropriate business decisions. Staffing, coaching, and developing store associates Responsible for acquiring Food Safety Certification in accordance with SAL policies and City/State requirements. 18 + years’ experience managing operations with an annual sales volume of $2+ million experience effecting and deciphering budgets and P&L statements Experience in scheduling, merchandising; budgeting and expense control Highly Motivated Years of operational management experience and successful multi-unit management experience in a retail and/or QSR environment Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
Work History
STORE MANAGER
EVEN, RECRUIT
05.2019 - Current
- HIRE, DEVELOP AND RETAIN TALENT WITHIN THE MARKET TO ENSURE APPROPRIATE STAFFING LEVELS AT ALL CORPORATE STORES ASSISTED, TRAINED, AND OVERSAW THE OPENING OF NEW LOCATIONS INVESTIGATED ANY LOSS PREVENTION ISSUES THROUGHOUT THE FLORIDA DISTRICT DEVELOPED AND TRAINED NUMEROUS STORE MANGERS THOUGH THE ROLE OF TRAINING STORE MANAGER FOR THE DISTRICT
- EXECUTED COMPANY DIRECTIONS, TO MAXIMIZE REVENUE/ SET BUDGETS- GOALS SALES AND PAYROLL ADDRESSED CUSTOMER INQUIRIES AND RESOLVED COMPLAINTS PROVIDE EFFECTIVE MANAGEMENT OF TWO OR MORE SPECIALTY FOOD SERVICE PROGRAMS, INCLUDING SUPERVISION OF THE FOOD SERVICE LEADER
- ASSURE GOOD OPERATING CONDITION OF ALL EQUIPMENT; PERFORM MINOR MAINTENANCE AND REPAIR TO PROPERTY AND EQUIPMENT AS NEEDED; ADVISE AREA OPERATIONS LEADER AND/OR MAINTENANCE OF ALL BREAKDOWNS IMMEDIATELY SPECIAL ASSIGNMENT - (AREA LEAD) OVERSEEN A GROUP OF 7-ELEVEN STORES OR MORE (FRANCHISE) GIVING AND TRAINING LEVELS OF GUEST AND CUSTOMER SERVICE MONITOR AND ENSURE ACCOUNTABILITIES FOR ALL ASPECTS OF STORE OPERATIONS, PROVIDING ADVICE, COACHING AND ASSISTANCE TO STORE MANAGEMENT
- DIRECTLY SUPERVISED STORE LEADERS (MANAGERS) AND TEAMS
- ENSURE KEY PROCESSES AND PLANS ARE IN PLACE THROUGH WEEKLY STORE VISITS, STORE EVALUATIONS AND DATA ANALYSIS RECOGNIZE AND ADDRESSED ISSUES ON A TIMELY MANNER CONSULTED AND LEAD STORES OF OPERATIONS HELPING AND DEVELOPING TO EXECUTE OPERATIONAL STRATEGIES, HELPING FRANCHISEES TO DEVELOP AND TRAIN TO GROW IN STORE SALES, MERCHANDISING, FRESH FOOD, AND FUEL SALES
- FEBRUARY 20014- 2019 ,
- MANAGE EVERYDAY STORE OPERATIONS
- SET BUDGETS – GOALS SALES AND PAYROLL
- REDEVELOP NEW MANAGEMENT TEAM AND TEAM MEMBERS
- WORK CLOSELY WITH STORE DIRECTOR MANAGING STORE OPERATIONS
- INVESTIGATED ANY LOSS PREVENTION ISSUES
- ORDERED GROCERY AND REVIEWED OTHER DEPARTMENT INCLUDING SUPPLIES
- MERCHANDISING
- INCREASED SALES YEAR OVER YEAR +9%
- REDUCED LABOR BY 7.5% WHILE INCREASING EMPLOYEE’S JOB PERFORMANCE
- REDUCED EMPLOYEES & GENERAL CUSTOMER SAFETY AND LIABILITY
- SET EMPLOYEE STANDERS AND EXPECTATIONS WITH GOALS , , , , STORE MANAGER
FORT MYERS
03.2010 - 08.2014
- FL OPENED NEW STORE IN 2011
- ADDRESSED CUSTOMER INQUIRIES AND RESOLVED COMPLAINTS HIRED AND TRAINED 120 NEW EMPLOYEES ASSISTED, TRAINED AND OVERSAW THE OPENING OF NEW LOCATIONS INVESTIGATED ANY LOSS PREVENTION ISSUES THROUGHOUT THE FLORIDA DISTRICT DEVELOPED AND TRAINED NUMEROUS STORE MANGERS THOUGH THE ROLE OF TRAINING STORE MANAGER FOR THE DISTRICT
- ASSISTED IN THE NEW ROLL OUT OF NEW LIQUOR STORES AND SET UP BASE OF OPERATIONS EXECUTED COMPANY DIRECTIONS, TO MAXIMIZE REVENUE/ SET BUDGETS- GOALS SALES AND PAYROLL , DIRECTOR OF RETAIL OPERATIONS OF ARIZONA SAVE A LOT
10.2005 - 03.2010
- TUCSON, AZ MANAGED TOTAL STORE OPERATIONS
- SET ALL PERISHABLE RETAILS FOR DIVISION SET BI-WEEKLY ADS FOR DIVISION
- OVERSAW MERCHANDIZE OF STORE PER DEMOGRAPHICS SET BUDGETS- GOALS SALES AND PAYROLL
- SET NEW VENDORS FOR STORE NEEDS OPEN NEW STORE/ REMODELED / CLOSED
Education
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- TWO LOCATIONS , SKILLS , ,
- Hiring/ Training/ Development
- Merchandising
- Safety and food certified
- Management Experience in a retail and / QRS environment
- Generating sales
- Bilingual
- Safety Coordinator
- Sales Forecaster
- Skilled in OSHA Requirements
- Computer Fundamentals
- Risk Management
- Inventory Management
- Shift Scheduling
- Recruiting and Hiring
- Employee Supervision and Motivation
- Policies and Procedures
- Store Opening and Closing Procedures
- Team Building and Leadership
- Cash Management
- Payroll Management
- Multitasking and Organization
- Store Merchandising
- Sales Strategies
- Store Operations Oversight
- Process Improvements
- Department Oversight
- Management Team Building
- Staff Development
- Hiring and Onboarding
- Decision Making
- Performance Evaluation and Monitoring
- Customer Service Management
- Goal Setting
- Problem Anticipation and Resolution
Languages
Spanish
Professional
Accomplishments
- Promoted to Store Manager after [Number] months in the Assistant Manager position.
- Awarded “Top Sales Manager of the Year” in 2009.
- Realized [Result] in ongoing effort to boost revenue while reducing costs.
Timeline
STORE MANAGER
EVEN, RECRUIT
05.2019 - Current
FORT MYERS
03.2010 - 08.2014
10.2005 - 03.2010
Some College (No Degree) -
Pima Community College
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