Jesus Roque Martinez
Little Elm,TX
Summary
Results-oriented Office Administrator with a proven background in managing operations and optimizing organizational systems. Expertise in inventory management, vendor relations, and customer support enhances operational efficiency and team productivity. Strong communicator dedicated to improving team dynamics and customer service.
Overview
9
9
years of professional experience
Work History
Customer Pickup Admin 1
Nebraska Furniture Mart
The Colony, Texas
10.2025 - Current
- Managed daily office operations and maintained organizational systems.
- Maintained accurate records and updated databases regularly.
- Supported team members with project tasks and documentation.
- Processed invoices and managed vendor communications effectively.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Issued 6,906 orders out of 35,447.
- Invoiced 32,980 orders out of 174,244.
Customer Pickup Specialist
Nebraska Furniture Mart
The Colony, Texas
02.2021 - 10.2025
- Loaded and unloaded shipments efficiently and safely.
- Maintained inventory accuracy through regular cycle counts.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in training new employees on warehouse procedures.
- Adhered to safety protocols to ensure a secure working environment.
- Inspected incoming goods for quality and accuracy before stocking.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in internal database.
Tire Technician
Discount Tire
Little Elm, Texas
04.2017 - 03.2021
- Performed tire rotations, mounts, and balancing on vehicles.
- Assisted customers with selecting appropriate tire options based on needs.
- Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
Education
High School Diploma -
Aubrey High School
Aubrey, TX06-2016
Some College (No Degree) - Information Technology CCNA
Collin County Community College
Plano, TX06-2026
Skills
- Customer service
- Inventory management
- POPS knowledge
- Product knowledge
- Safety compliance
- Task prioritization
- Team collaboration
References
- Kelsey lee (Current Supervisor) 972-948-9778
- Josh Marshall (Department Manager) 936-253-9032
- Ricardo Laredo (Warehouse Trainer) 214-927-0088
- Josh Bralley (CPU Admin 3) 913-306-6634
- Anthony Moss (Store Manager) 214-469-4296
Timeline
Customer Pickup Admin 1
Nebraska Furniture Mart
10.2025 - Current
Customer Pickup Specialist
Nebraska Furniture Mart
02.2021 - 10.2025
Tire Technician
Discount Tire
04.2017 - 03.2021
High School Diploma -
Aubrey High School
Some College (No Degree) - Information Technology CCNA
Collin County Community College