Sheila Ross

Delmar,DE

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Work History

Client Solutions Admin 1

Seaford, DE

12.2023 - Current

Provided customer service to clients by answering inquiries, resolving complaints and providing information regarding banking products and services.
Processed deposits, withdrawals and loan payments while adhering to bank policies and procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Planned and completed group projects, working smoothly with others.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded customer satisfaction by finding creative solutions to problems.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Balanced cash drawers on a daily basis.

Education

Math, English, Social Studies, Science, Art

Bohemia Manor Junior/Senior High School

Chesapeake City, MD

Science, Science Labs, Math, English

Delaware Technical Community College

Dover, DE

Skills

Customer Relationship Management
Customer-Facing Communication
Financial Services
Customer Service
Consumer Banking
Cash Shipment Balancing
Cash counting
Positive Attitude
Loan Payment Processing
Trustworthy and Honest
Branch ATM Operation

Multi-line Phones
Transactions Processing
Vault Monitoring
Cash Drawer Reconciliation
Relationship Building
Active Listening
Critical Thinking
Client Services
Client Relationship Building
Clear Communication Skills

Timeline