Jetaun Boyd
Norwalk,CT
Summary
Proven track record in enhancing customer satisfaction and loyalty at Silvermine Golf Club, showcasing exceptional customer service and efficient organization. Leveraged strong multitasking and POS system operation to streamline service, significantly reducing wait times. Demonstrated commitment to cleanliness, hygiene, and quality control, contributing to a positive dining experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
Work History
Wait Staff Member
Dry Dock Bar and Grill
04.2024 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Head Waiter
Silvermine Golf Club
04.2000 - 12.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Brien Mcmahon High School
Norwalk, CT06.1982
Skills
- Strong multitasking
- Efficient organization
- POS System Operation
- Professional Appearance
- Cleanliness and hygiene
- Memory retention
- Order Accuracy
- Menu Memorization
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Food Running
- Safe Food Handling
- Guest Engagement
- Table Setting
- Table setting knowledge
- Quality Control
- Table Bussing
- High-volume dining
- Dining area maintenance
Timeline
Wait Staff Member
Dry Dock Bar and Grill
04.2024 - Current
Head Waiter
Silvermine Golf Club
04.2000 - 12.2023
High School Diploma -
Brien Mcmahon High School
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