Jett Roles
Saline,MI
Summary
Adept at leading teams and enhancing operational efficiency, I significantly contributed to Bear Claw Mobile by mentoring new hires and streamlining service delivery. My expertise in espresso machine operation and exemplary cash handling, coupled with a proven track record in fostering team collaboration, underscores my ability to elevate customer satisfaction and workplace productivity.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Bear Claw Mobile
01.2024 - Current
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Served customers quickly and efficiently and created strategies to prevent delays.
Driver
Hungry Howies Pizza & Subs
01.2019 - 11.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Server
Dairy Queen
05.2022 - 03.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associates - Engineering
Washtenaw Community College
Ann Arbor, MI07.2026
Skills
Cash handling proficiency
Barista Training
Espresso machine operation
Cleanliness standards
Food and Beverage Service
Opening and closing procedures
Timeline
Barista Shift Lead
Bear Claw Mobile
01.2024 - Current
Server
Dairy Queen
05.2022 - 03.2023
Driver
Hungry Howies Pizza & Subs
01.2019 - 11.2023
Associates - Engineering
Washtenaw Community College
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