Jetta Gouveia
Hilo
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Human Resources & Payroll Advisor
Pro Service Hawaii
09.2021 - 11.2024
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Helped employees register for benefits programs using online portals.
- Managed payroll data entry and processing for 1200-1500 employees to comply with predetermined company guidelines.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
Dispatcher
Island Wide Towing and Recovery
03.2017 - 03.2024
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Reduced risks and emergency response issues by observing public safety.
- Proven ability to learn quickly and adapt to new situations.
- Worked night shifts and weekends
Optometrist Nurse Assistant
Eye Care Hawaii
09.2019 - 08.2021
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and medical procedures.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Cashier Team Lead
Pizza Hut
05.2016 - 09.2019
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Monitored areas for security issues and safety hazards.
- Assisted customers by answering questions and fulfilling orders.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Education
BBA - Psychology
University of Hawaii At Hilo
Hilo, HI05-2023
Associate of Arts - Liberal Arts
Hawaii Community College
Hilo, HI05-2021
Skills
- Problem-solving
- Analytical thinking
- Active listening
- Time management
- Critical thinking
- Customer service
- Multi-line phone system
- Data entry
- Records maintenance
- Safety protocols
- Providing clear directions
- Patient assessment
Timeline
Human Resources & Payroll Advisor
Pro Service Hawaii
09.2021 - 11.2024
Optometrist Nurse Assistant
Eye Care Hawaii
09.2019 - 08.2021
Dispatcher
Island Wide Towing and Recovery
03.2017 - 03.2024
Cashier Team Lead
Pizza Hut
05.2016 - 09.2019
BBA - Psychology
University of Hawaii At Hilo
Associate of Arts - Liberal Arts
Hawaii Community College
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