Jetta Lusty
Summary
Driven Pharmacy Technician with three years of experience and success working within fast-paced CVS pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Excited to bring talent and a record of excellence in customer service to the growing pharmacy. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
CVS Pharmacy
12.2021 - 08.2023
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more then 800 daily prescriptions in a pharmacy environment.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Store Front Cashier
CVS Pharmacy
10.2020 - 12.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed exchanges and returns by processing them in company database.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Processed refunds and exchanges in accordance with company policy.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers and responded to requests for information.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Dairy Queen Grill & Chill
07.2018 - 09.2020
- Reviewed new promotions and monitored price changes.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Mentored new team members on sales software system operation.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2025
No Degree - Psychology
Pennsylvania Highlands Community College
Johnstown, PA05.2023
High School Diploma -
Somerset Area Highschool
Somerset, PA06.2021
Skills
- Patient Education
- Verbal and Written Communication
- Customer Service
- Cash Register Systems
- Medication and Equipment Invoicing
- Problem-Solving Skills
- Confidentiality and HIPAA
- Labeling Prescriptions
- Records Preparation
- Supply Restocking
- Truck unloading
- Customer Engagement
Accomplishments
- Processed and filled over 800 prescriptions per day.
- Improved customer service standards by 80%.
- Trained 4 new pharmacy technicians on pharmacy policies, procedures, and best practices.
- Resolved product issues through consumer testing.
- Documented and resolved customer complaints which led to better improvement on the stores end.
hiking
I like going on long hikes with my dog and exploring many different trails.
music
I liked playing and listening to Music. I play the violin, viola, and cello in my free time. I can play the piano and sing at my church during service. I love anything that involves music.
Timeline
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
12.2021 - 08.2023
Store Front Cashier
CVS Pharmacy
10.2020 - 12.2021
Cashier
Dairy Queen Grill & Chill
07.2018 - 09.2020
Bachelor of Science - Psychology
Slippery Rock University of Pennsylvania
No Degree - Psychology
Pennsylvania Highlands Community College
High School Diploma -
Somerset Area Highschool