Jettah Hill
Fort Worth
Summary
Enthusiastic and dedicated Customer Service Representative with a proven track record of delivering exceptional service and fostering positive relationships. Successfully managing high-volume calls, resolving complex issues, and providing personalized support are skills honed throughout a background in customer service, healthcare, and retail management. Equipped with the ability to handle diverse challenges with a smile, passionate about creating memorable experiences for customers and contributing to a positive team atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Educators Mutual Insurance
09.2023 - Current
- Continued to deliver high-quality customer service after being hired directly by Educators Mutual Insurance
- Enhanced customer satisfaction by resolving complex issues and providing personalized support
- Trained new team members on company policies and customer service best practices
- Implemented feedback from customers to improve service processes and efficiency
Customer Service Representative
BroadPath Healthcare Solutions (TPA)
01.2022 - 09.2023
- Provided exceptional customer service to policyholders, addressing inquiries and resolving issues efficiently
- Managed high-volume inbound and outbound calls, maintaining a high level of professionalism and empathy
- Assisted with claims processing, ensuring accuracy and timely resolution
- Collaborated with team members to improve service delivery and customer satisfaction
- Utilized CRM software to document interactions and track customer issues
Home Health Aide
Nurse Next Door
08.2021 - 07.2023
- Provided compassionate and personalized care to patients in their homes
- Assisted with daily living activities, including bathing, dressing, and meal preparation
- Monitored patients' health and reported changes to healthcare professionals
- Administered medication and supported patients with mobility and physical therapy exercises
- Maintained detailed records of patient care and progress
Customer Service Representative
MetLife
08.2018 - 10.2019
- Provided specialized customer service support for dental insurance policyholders
- Assisted customers with claims, coverage inquiries, and policy information
- Managed a high volume of calls, ensuring timely and accurate responses
- Coordinated with dental providers to resolve customer issues and facilitate claims processing
- Maintained detailed records of customer interactions and transactions using CRM software
Assistant Store Manager
Claire Inc
06.2016 - 08.2018
- Assisted in managing daily store operations, ensuring a smooth and efficient workflow
- Supervised and trained staff, fostering a positive and productive work environment
- Monitored inventory levels and coordinated with suppliers to maintain stock
- Implemented sales strategies to achieve store targets and enhance customer satisfaction
- Handled customer inquiries and complaints, providing solutions to ensure a positive shopping experience
Education
Associate's degree - Arts
Tarrant County College
Fort Worth, TX12.2024
High school diploma - Technical Theatre
School For Creative And Performing Arts
Cincinnati, OH01.2010
Skills
- Microsoft Office
- Documentation
- Organizational skills
- Home care
- Critical thinking
- Conflict resolution
- Employee training
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Relationship building
Certification
CPR, 02/01/25-02/28/27
Timeline
Customer Service Representative
Educators Mutual Insurance
09.2023 - Current
Customer Service Representative
BroadPath Healthcare Solutions (TPA)
01.2022 - 09.2023
Home Health Aide
Nurse Next Door
08.2021 - 07.2023
Customer Service Representative
MetLife
08.2018 - 10.2019
Assistant Store Manager
Claire Inc
06.2016 - 08.2018
High school diploma - Technical Theatre
School For Creative And Performing Arts
Associate's degree - Arts
Tarrant County College
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