Jettie A. Butler
Frisco,TX
Summary
A results-driven, dedicated professional with solid skills and experience in customer relation, human resources and human services. Well-organized, self-motivated and able to adapt rapidly to change. Track record for consistently meeting goals and delivering a high level of job performance. Possesses excellent communication and time management skills.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
The Home Depot
Marietta, United States
04.2018 - 10.2025
- Served as inbound call center representative assisting customers as needed.
- Including but not limited to, assisting customers through their online shopping experience by providing answers and solutions to meet their needs.
- As a result, consistently met performance benchmarks, including speed, accuracy and volume.
Communications Case Manager/TANF Interviewer
Georgia Department of Human Resources
Lagrange, United States
02.2014 - 05.2015
- Planned, directed and monitored regulatory operations.
- Provided excellent customer service for the statewide Customer Contact Center.
- Resolved issues regarding benefits for TANF/FS/MA.
- Implemented corrective actions.
- Conducted renewal/application interviews.
Family Independence Case Manager
Georgia Department of Human Resources
Lagrange, United States
06.2011 - 01.2014
- Assigned to Region IV TANF Unit and completed applications (TANF/FS/MA) for an 11-county region specializing in clients with disabilities.
- Processed case reviews and interim changes.
- Completed all sanctions (failure to cooperate with Child Support).
- Completed all support services reimbursements for eligible clients.
Family Independence Case Manager
Georgia Department of Human Resources
Greenville, United States
01.2003 - 05.2011
- Provided support to Division of Family and Children Services (DFCS) clients in all programs (TANF, Food Stamps, Medicaid, and Employment Services).
- Led TANF clients in developing employment plans to attain self-sufficiency.
- Monitored progress of clients and arranged for support services removing potential barriers to employment.
- Achieved caseload work participation rate of over 60%.
Staffing Manager
Pinnacle Staffing
Phenix City, United States
01.1997 - 12.2002
- Handled all Human Resource responsibilities for the Phenix City site.
- Administered implementation of Human Resource policies and procedures.
- Supervised 150 manufacturing personnel and one staffing assistant.
- Provided 24-hour staffing coverage.
- Attained 96% overall coverage for positions reducing client cost.
Education
Master of Business Administration -
LaGrange College
06.1992
Bachelor of Science - Business Administration
Savannah State University
08.1976
Skills
- Microsoft Office Suite
- Eye for detail
- PowerPoint
- Critical Thinking
- Conflict Resolution
- Strategic Planning
- Managing Multiple Priorities
- Administrative Duties
- Benefits
- Excellent Customer Service
- Organizational Development
- Staffing
- Secretarial
- Problem-Solving Abilities
- Personnel
Websites
Hobbies and Interests
- Music
- Arts
- Fashion
- Family
- Reading
Volunteer Experience
Administrative Assistant, Shiloh Baptist Church, 06/01/68, 08/01/99, Hogansville, GA
Supported Causes
- Local Community Outreaches
- Educational Equity
- Environmental Sustainability
- Mental Health Awareness
Timeline
Customer Service Representative
The Home Depot
04.2018 - 10.2025
Communications Case Manager/TANF Interviewer
Georgia Department of Human Resources
02.2014 - 05.2015
Family Independence Case Manager
Georgia Department of Human Resources
06.2011 - 01.2014
Family Independence Case Manager
Georgia Department of Human Resources
01.2003 - 05.2011
Staffing Manager
Pinnacle Staffing
01.1997 - 12.2002
Master of Business Administration -
LaGrange College
Bachelor of Science - Business Administration
Savannah State University