Jettonia Bonham
Aiken,South Carolina
Summary
Healthcare support specialist known for managing patient flow, coordinating provider schedules, and resolving appointment conflicts while keeping records accurate and insurance details current. Supports clinical teams with referrals, charting, patient education, and quality assurance tracking to improve workflow and service delivery.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Care Coordinator
PSG
Aiken, South Carolina
03.2026 - Current
- Coordinated patient schedules across clinics and provider calendars to optimize appointment availability.
- Communicated appointment instructions and care updates to patients and families, enhancing their understanding and engagement.
- Tracked daily appointment flow and resolved scheduling conflicts.
- Monitored daily appointment flow and adjusted scheduling conflicts.
- Reviewed insurance details and entered patient records into PSG systems.
- Built professional relationships with physicians and staff to establish a strong work network, facilitating better collaboration.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Medical Assistant
Piedmont Healthcare
Aiken, SC
04.2024 - 03.2026
- Coordinated patient scheduling, charting, and communication with physicians and specialists to enhance workflow.
- Streamlined referral process and ensured accurate patient information for insurance and treatment to facilitate care.
- Educate patients on care plans, procedures, and medications.
- Assisted in daily clinic operations and tracked quality assurance metrics to maintain high standards.
- Collaborate with the Quality Team to develop outcome statistics and reports.
Medical Assistant / Referrals Coordinator
Aiken Professional Association
Aiken, SC
05.2015 - 09.2023
- Coordinated patient referrals and appointments, ensuring timely follow-up documentation.
- Maintained accurate demographic and insurance information, supporting compliance and efficient patient processing.
- Managed phone communication and scheduling, delivering professional front-office support to enhance patient experience.
- Assisted with patient education and routine clinical testing.
- Recognized for compassion and efficiency in patient-centered service delivery.
Unit Clerk / Care Team Tech
Aiken Regional Medical Center
Aiken, SC
01.2013 - 10.2022
- Facilitated patient charting, scheduling, and care coordination for physicians and nurses to enhance workflow efficiency.
- Recorded and maintained patient data, vitals, and lab results per HIPAA standards.
- Coordinated transport and emergency procedures during high-volume hospital operations to ensure timely patient care.
- Managed admissions, discharge, and documentation workflows to streamline patient processing.
Certified Nursing Assistant
Pepper Hill
Aiken, SC
12.2006 - 01.2013
- Monitored vital signs and ensured comfort, contributing to patient safety and well-being.
- Delivered daily living assistance and compassionate support to enhance quality of life for elderly and dementia patients.
- Assisted nursing staff with documentation and fostered patient engagement to improve care continuity.
Education
Associate of Science - Medical Assisting
Virginia College
Augusta, GA01-2012
High School Diploma -
Aiken High School
Aiken, SC01-2006
Skills
- Patient Care & Safety, Clinical Documentation, EMR systems, Appointment management, Insurance Coordination, Patient Assessment, Immunization Administration, HIPAA Compliance, Process Improvement, Team communication, Time Management, Patient Advocacy, Problem Solving, Team Collaboration
- Time Management
- Team collaboration
- Team communication
- Patient Advocacy
- HIPAA compliance
- Problem Solving
- Patient Care & Safety
Certification
Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), CPR / BLS Certified
Accomplishments
- Recognized for exceptional patient service and reliability.
- Assisted in streamlining patient referral and documentation systems.
- Supported team quality initiatives resulting in improved patient outcomes.
Timeline
Patient Care Coordinator
PSG
03.2026 - Current
Medical Assistant
Piedmont Healthcare
04.2024 - 03.2026
Medical Assistant / Referrals Coordinator
Aiken Professional Association
05.2015 - 09.2023
Unit Clerk / Care Team Tech
Aiken Regional Medical Center
01.2013 - 10.2022
Certified Nursing Assistant
Pepper Hill
12.2006 - 01.2013
Associate of Science - Medical Assisting
Virginia College
High School Diploma -
Aiken High School