Jetzamany Vega
Albuquerque,NM
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Waitress
Applebee's Grill + Bar
09.2023 - Current
- Delivered friendly and attentive service to enhance customer satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Implemented suggestions from customers to improve service quality and menu offerings.
- Collaborated with team members to maintain efficient dining operations during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Hyatt Place Albuquerque Airport
Front Desk Agent
05.2022 - 05.2023
- Welcomed guests upon arrival, ensuring a smooth check-in process and addressing any immediate needs.
- Provided detailed information about hotel amenities and local attractions to enhance guest experiences.
- Resolved guest inquiries and complaints efficiently, maintaining high satisfaction levels throughout stays.
- Managed room assignments and coordinated with housekeeping to ensure timely readiness for new arrivals.
- Processed payments and transactions accurately, maintaining financial integrity and accountability.
- Utilized software systems to track guest information and preferences, enhancing personalized service delivery.
Planning and Zoning Department Intern
Valencia County Court House
05.2021 - 10.2021
- Adapted quickly to new software programs and tools required for the role, ultimately improving departmental workflows and efficiency.
- Sorted and organized files, spreadsheets, and reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Customer service
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Payment processing
- Memory retention
- Time management
- Performance improvement
Languages
Spanish
Professional Working
Timeline
Waitress
Applebee's Grill + Bar
09.2023 - Current
Hyatt Place Albuquerque Airport
Front Desk Agent
05.2022 - 05.2023
Planning and Zoning Department Intern
Valencia County Court House
05.2021 - 10.2021
High School Diploma -
Los Lunas High School