Jeury Feliz
North Bergen,NJ
Summary
Dynamic Security Supervisor with extensive experience at GardaWorld Security, excelling in team leadership and staff training. Proven track record in enhancing operational efficiency through effective incident response plans and rigorous security protocols. Skilled in CCTV monitoring and committed to fostering a culture of safety and compliance.
Overview
6
6
years of professional experience
Work History
Security Supervisor
GardaWorld Security
12.2023 - 09.2025
- Supervised security personnel to ensure adherence to safety protocols and operational procedures.
- Conducted regular inspections of premises to identify vulnerabilities and mitigate risks.
- Developed training programs for new staff, enhancing team performance and compliance awareness.
- Implemented incident response plans, improving emergency preparedness across facilities.
- Conducted regular patrols of facility to detect and deter security threats.
Security Officer
Allied Universal Security Services
03.2024 - 01.2025
- Assisted in developing and implementing security protocols to enhance operational efficiency.
- Maintained accurate incident reports for effective communication with law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Customer Support Specialist
Ezpass
02.2020 - 11.2022
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Education
Union City High School
Union City, NJSkills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
03.2024 - 01.2025
Security Supervisor
GardaWorld Security
12.2023 - 09.2025
Customer Support Specialist
Ezpass
02.2020 - 11.2022
Union City High School
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