Jevon Bolton

• Resolved technical issues related to hardware and software while assisting end users.
• Installed and maintained computer systems along with network connections.
• Collaborated with IT teams to address escalated problems efficiently.

• Install, configure, and integrate clinical devices, laptops, workstations, and associated software, including Midmark EKG units and ophthalmic cameras.
• Perform QA testing and troubleshoot hardware, software, and connectivity issues to ensure full functionality.
• Provide hands-on training and go-live support to clinical staff to ensure seamless adoption.
• Optimize device workflows and system integrations to support efficient clinic operations.

• Supported Epic go-lives across academic medical centers, community hospitals, and outpatient clinics nationwide.

Epic Radiant

• Delivered at-the-elbow support for imaging departments during Epic Radiant go-lives.
• Trained technologists, schedulers, and providers on scheduling, protocoling, documentation, and results review.
• Troubleshot workflow, printing, and device connectivity issues; documented defects and escalated build gaps.

Epic Ambulatory

• Supported front desk staff, MAs, and providers through rooming, orders, documentation, and after-visit workflows.
• Built and promoted SmartTools and SmartPhrases to standardize documentation and reduce rework.
• Resolved routing, security, and printing issues in coordination with application teams.

Epic ClinDoc

• Supported Med-Surg nursing staff with medication administration, documentation, and patient movement workflows.
• Assisted with note creation, order sets, and compliance-driven documentation processes.

Epic Cupid

• Optimized cardiology scheduling and billing workflows.
• Configured and troubleshot system issues, improving documentation accuracy and operational efficiency.
• Trained clinical and administrative staff to ensure confident system use.

Healthcare Organizations Supported:
Healthcare IT Leaders, CSI, Divurgent, Ellit Groups, Brooksource, CTG, Optimum HIT, VCU Medical, Trinity Health, Orlando Health, Northwestern Medicine, OhioHealth, Mobile Infirmary, Meditech, Northside Medical, EIR Medical, MedFirst