Je’Von Fickling
Columbia,SC
Summary
Dedicated student with exceptional communication and interpersonal skills. Experienced in data entry and money handling, quickly mastering product details and building strong customer relationships. Motivated to apply classroom knowledge to real-world experiences and make valuable contributions. Effective communicator with a collaborative mindset, offering fresh perspectives and a robust work ethic.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
REI Co-op
07.2023 - Current
- Assist customers with questions about products, memberships, and including special tickets sales
- Maintain visual standards with store management, merchandising, and sales leads
- Engage in REI Sales & Service Training and promote REI goods and services
- Support store pick-up, including receiving and processing products
- Follow REI loss prevention and safety procedures
- Ability to work a flexible schedule based on business needs.
Shift Leader
Cracker Barrel Restaurant
12.2020 - Current
- Monitor the dining room for the optimal guest experience
- Work with individual servers to improve performance through time management
- Answer guests' questions and assist in resolving issues efficiently in the absence of Senior Management
- Boost alcohol and beverage sales
- Comply with company safety procedures, policies, and regulations to promote a safe working environment
- Mentor and coach staff by giving employees suggestions and feedback to improve job performance.
STEM Instructional Intern
STEMU
Columbia , SC
06.2024 - 06.2024
- Assisting with the planning and delivery of STEM curriculum and activities.
- Supporting students during instructional sessions, providing guidance, and answering questions.
- Collaborating with instructors to create engaging and effective lesson plans.
- Conducting research to enhance instructional materials and methods.
- Participating in team meetings and contributing ideas for program improvement.
- Helping to organize and manage STEM-related events and projects.
Lead Server
Cracker Barrel Restaurant
03.2017 - 12.2020
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Served food and beverages to patrons and immediately remedied issues with orders
- Operated point of sales terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Cashier/Ticket Sales Representative
Spotlight Cinemas
10.2018 - 02.2019
- Placed promotional signage and set up displays near entrances and ticket sales areas
- Assisted customers at the box office or will call areas by responding to a wide range of questions, inquiries, and issues
- Accepted and applied payments to process ticket transactions, made change and offered receipts
- Posed as models for advertising, artistic creation, and display of goods
- Identified customer needs by asking questions and advising on best solutions.
Host
Cracker Barrel Restaurant
12.2016 - 03.2017
- Greeted guests in a prompt and professional manner
- Notified server after seating parties in section to facilitate prompt service
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
B.A in Music -
The University of South Carolina - Columbia
12.2024
Vocal Performance -
Johnson C. Smith University
12.2020
High School Diploma -
Ridge View High School
01.2019
Skills
- Conflict Resolution
- Team Collaboration and Leadership
- Positive Attitude
- Role Modeling
- Appointment Scheduling
- Complaint resolution
- Customer Service
- Service Upselling
- Positive and professional
- Staff Training
- Order Processing
- Problem-solving abilities
References
References available upon request.
Timeline
STEM Instructional Intern
STEMU
06.2024 - 06.2024
Customer Service Representative
REI Co-op
07.2023 - Current
Shift Leader
Cracker Barrel Restaurant
12.2020 - Current
Cashier/Ticket Sales Representative
Spotlight Cinemas
10.2018 - 02.2019
Lead Server
Cracker Barrel Restaurant
03.2017 - 12.2020
Host
Cracker Barrel Restaurant
12.2016 - 03.2017
B.A in Music -
The University of South Carolina - Columbia
Vocal Performance -
Johnson C. Smith University
High School Diploma -
Ridge View High School