Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Jewel Castro

San Antonio,TX

Summary

Driven Veterinary Technician Assistant with a proven track record at Amigo Animal Hospital, adept in patient restraint and client communication. Excelled in enhancing customer satisfaction and animal care, demonstrated by high retention rates and positive feedback. Skilled in appointment managing , vaccine administration and multitasking, consistently meeting quality goals and fostering positive experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Veterinary Technician Assistant

Amigo Animal Hospital
11.2022 - Current
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.

Customer Service Representative

Nationwide
11.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Online Personal Shopper Lead

Walmart
06.2018 - 09.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Education

High School Diploma -

Southwest High School
San Antonio, TX
08.2016

Skills

  • Vaccine administration
  • Patient restraint
  • Grooming assistance
  • Client Communication
  • Phlebotomy Techniques
  • Medical record-keeping
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills

Certification

Certified Veterinary Assistant I

Timeline

Veterinary Technician Assistant

Amigo Animal Hospital
11.2022 - Current

Customer Service Representative

Nationwide
11.2021 - 11.2022

Online Personal Shopper Lead

Walmart
06.2018 - 09.2021

High School Diploma -

Southwest High School

Similar Profiles

CREATE PROFILE
Jewel Castro