Summary
Overview
Work History
Education
Skills
Timeline
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Jewel Giglio

Bedford,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help the team achieve company goals while offering interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic Foundation
Cleveland, OH
12.2020 - Current
  • Insurance: entering, verification, & updating information. Reviewed and corrected claim errors to facilitate smooth processing
  • Customer service via in person, computer, & through phone - Average of over 100 patients per day
  • Reviewing & placing blood, urine, & stool lab orders
  • Taking co-pays & statement balances
  • Patient registration & verification
  • Scheduling & checking in
  • Preformed Quality Assurance reports

Elementary School Volunteer

Crestwood Intermediate & Leighton Elementary
Aurora, OH
08.2014 - Current
  • Assists third grade teachers by working with 30 students to complete assignments & projects
  • Assists in differentiated activities for students who are seeking additional challenge or benefit from extra support
  • Helps teachers organize materials, supplies, paperwork, & classrooms

Receptionist

West Park Animal Hospital
Cleveland, OH
03.2019 - 12.2020
  • Over 100 phone calls per day to assist clients with questions, concerns, & needs
  • Cleaning up exam rooms & lobby to meet OSHA requirements
  • Taking payments & checking insurance
  • Filling & verifying correct medications
  • Scheduling emergency visits, annual exams, surgeries, & pre/post surgery appointments
  • Evaluate severity of incoming emergency cases
  • Managed multiple tasks & met time-sensitive deadlines

Kennel & Daycare Assistant

Twinsburg Veterinary Hospital & Pet Lodge
Twinsburg, OH
08.2018 - 03.2019
  • Care, feed, & clean after boarding animals
  • Cleaning of kennel area, 100 animal rooms, outdoor yards, & daycare areas
  • Daycare with over 15 dogs
  • Ensure pet safety at all times by monitoring animal behavior
  • Grooming

Receptionist & Quality Control Specialist

Dawn Enterprises/Sportwing INC
Valley View, OH
03.2016 - 08.2018
  • Telephone & front desk reception
  • Performed customer service, filing, data entry, & data organization
  • Inspects & prepares over 100 per day automotive parts before shipment to ensure quality products
  • Assist customers, direct to appropriate personnel, & ensure needs of all customers are quickly & efficiently met
  • Strove to maintain high attention to detail, exemplary customer service delivery, & positive team-player attitude

Education

No Degree - Psychology

Kent State University
Twinsburg, OH
12.2018

No Degree - Cosmetology

Maplewood Career Center
Ravenna, OH
06.2018

High School Diploma -

Crestwood High School
Mantua, OH
06.2018

Skills

  • Administrative and Office Support
  • EPIC, TIM, Passport
  • Bookkeeping Support
  • Insurance Information Collection
  • OSHA/HIPAA
  • Customer Service
  • Finance
  • Quality Assurance
  • Strong People Skills
  • Technology
  • Microsoft Office
  • Collaborative Work
  • Medical Background

Timeline

Patient Service Specialist

Cleveland Clinic Foundation
12.2020 - Current

Receptionist

West Park Animal Hospital
03.2019 - 12.2020

Kennel & Daycare Assistant

Twinsburg Veterinary Hospital & Pet Lodge
08.2018 - 03.2019

Receptionist & Quality Control Specialist

Dawn Enterprises/Sportwing INC
03.2016 - 08.2018

Elementary School Volunteer

Crestwood Intermediate & Leighton Elementary
08.2014 - Current

No Degree - Psychology

Kent State University

No Degree - Cosmetology

Maplewood Career Center

High School Diploma -

Crestwood High School

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Jewel Giglio