Jewel Giglio
Bedford,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help the team achieve company goals while offering interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Foundation
Cleveland, OH
12.2020 - Current
- Insurance: entering, verification, & updating information. Reviewed and corrected claim errors to facilitate smooth processing
- Customer service via in person, computer, & through phone - Average of over 100 patients per day
- Reviewing & placing blood, urine, & stool lab orders
- Taking co-pays & statement balances
- Patient registration & verification
- Scheduling & checking in
- Preformed Quality Assurance reports
Elementary School Volunteer
Crestwood Intermediate & Leighton Elementary
Aurora, OH
08.2014 - Current
- Assists third grade teachers by working with 30 students to complete assignments & projects
- Assists in differentiated activities for students who are seeking additional challenge or benefit from extra support
- Helps teachers organize materials, supplies, paperwork, & classrooms
Receptionist
West Park Animal Hospital
Cleveland, OH
03.2019 - 12.2020
- Over 100 phone calls per day to assist clients with questions, concerns, & needs
- Cleaning up exam rooms & lobby to meet OSHA requirements
- Taking payments & checking insurance
- Filling & verifying correct medications
- Scheduling emergency visits, annual exams, surgeries, & pre/post surgery appointments
- Evaluate severity of incoming emergency cases
- Managed multiple tasks & met time-sensitive deadlines
Kennel & Daycare Assistant
Twinsburg Veterinary Hospital & Pet Lodge
Twinsburg, OH
08.2018 - 03.2019
- Care, feed, & clean after boarding animals
- Cleaning of kennel area, 100 animal rooms, outdoor yards, & daycare areas
- Daycare with over 15 dogs
- Ensure pet safety at all times by monitoring animal behavior
- Grooming
Receptionist & Quality Control Specialist
Dawn Enterprises/Sportwing INC
Valley View, OH
03.2016 - 08.2018
- Telephone & front desk reception
- Performed customer service, filing, data entry, & data organization
- Inspects & prepares over 100 per day automotive parts before shipment to ensure quality products
- Assist customers, direct to appropriate personnel, & ensure needs of all customers are quickly & efficiently met
- Strove to maintain high attention to detail, exemplary customer service delivery, & positive team-player attitude
Education
No Degree - Psychology
Kent State University
Twinsburg, OH12.2018
No Degree - Cosmetology
Maplewood Career Center
Ravenna, OH06.2018
High School Diploma -
Crestwood High School
Mantua, OH06.2018
Skills
- Administrative and Office Support
- EPIC, TIM, Passport
- Bookkeeping Support
- Insurance Information Collection
- OSHA/HIPAA
- Customer Service
- Finance
- Quality Assurance
- Strong People Skills
- Technology
- Microsoft Office
- Collaborative Work
- Medical Background
Timeline
Patient Service Specialist
Cleveland Clinic Foundation
12.2020 - Current
Receptionist
West Park Animal Hospital
03.2019 - 12.2020
Kennel & Daycare Assistant
Twinsburg Veterinary Hospital & Pet Lodge
08.2018 - 03.2019
Receptionist & Quality Control Specialist
Dawn Enterprises/Sportwing INC
03.2016 - 08.2018
Elementary School Volunteer
Crestwood Intermediate & Leighton Elementary
08.2014 - Current
No Degree - Psychology
Kent State University
No Degree - Cosmetology
Maplewood Career Center
High School Diploma -
Crestwood High School