Hi, I’m
Megan Glassey
Granite Falls,WA
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
Highly skilled and experienced Patient Services Specialist with over 10 years of administrative and office support, coupled with 2 years of expertise in behavioral health. Possessing a strong background in customer service, I am committed to providing exceptional care and support to patients. With a genuine and compassionate demeanor, I am adept at working independently or collaboratively in a team environment. My proficiency in office administration, including scheduling, record-keeping, and HIPAA compliance, makes me an ideal candidate for a patient-focused role. I am searching for a similar role with an organization that will utilize my passion for helping people, offers opportunities for growth, and truly values their employees.
Overview
10
years of professional experience
Work History
Providence Medical Group
Patient Service Specialist
01.2022 - 01.2024
Job overview
- Serve as a first point of contact as a float caregiver for multi-practice medical clinics scattered throughout the Northwest Washington region
- Provide check-in appointment services and post appointment services
- Schedule, adjust, or cancel appointments and make reminder calls for upcoming appointments
- Answer multi-line telephone system for incoming calls
- Relay patient related information or messages to appropriate care team member
- Create new patient accounts with meticulous demographic information
- Collect payments and reconcile cash drawer at end of shift
- Scan, fax, or copy request and authorized PHI to requesting agency while abiding by patient confidentiality laws and policies to protect patient's rights to privacy.
Pioneer Human Services
Health Coordinator
03.2019 - 11.2020
Job overview
- Assess new incoming clients including vitals and intoxication assessment and confirmation that client is within facilities level of care
- Complete new admissions paperwork and create a new health profile for clients
- Prepare discharge paperwork including medications to be discharged with client
- Respond to urgent medical needs of clients, including emergencies requiring hospital transportation
- Prepare transportation paperwork for emergencies or out of facility appointments for clients
- Performed observation of self-administration of patient medications
- Inventory of medications delivered by outsourced pharmacy and filed alphabetically.
Frontier Village Veterinary Clinic
Client Care Coordinator
10.2015 - 08.2016
Job overview
- Serve as first point of contact for a busy primary care veterinary clinic
- Check patients in and out for appointments, scheduled appointments and triaged walk-in patients
- Schedule appointments, make reminder calls for upcoming appointments, call clients for follow up care on patients, and vaccine reminders
- Create new patient charts and facilitate correspondence from clients to appropriate personnel
- Educate clients on clinic specials for vaccines, prescription pet food, and various OTC medications.
Pilchuck Veterinary Hospital
Client Service Representative
09.2013 - 09.2015
Job overview
- As a client service representative for a busy and large veterinary hospital, my daily duties included answering phone calls, scheduling appointments, checking in patients, creating new patient profiles, and settling end of day processes
- I also took messages and routed them to appropriate personnel
- I also, triaged walk-In patients experiencing emergencies and gathered demographic Information for patient profiles.
Education
Skagit Valley CollegeMount Vernon, WA
AA in Human Services
University Overview
- Status: Still pursuing
- GPA: 3.5
Skills
- Customer service
- Problem-solver
- Scheduling
- Communication
- Critical thinking
- Office Support
- Organized
- Diverse populations
- Reliable
- Computer skills
- Leadership
- Registration and Scheduling
- Administrative and Office Support
- Appointment Scheduling
- Caring and Empathetic
- Insurance Billing
- Healthcare Systems Knowledge
- Team Collaboration
- Patient check-in
- Documenting and Recording Information
- Heartsaver CPR AED
- Insurance Verification
- Payment Collection
- Document Filing
- Office Administration
- System Updates
- Chart Pulling
- Medical Insurance
- Demographics Information
Additional Information
A full list of employment history and references can be provided by request. Please see contact Information.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Specialist
Providence Medical Group
01.2022 - 01.2024
Health Coordinator
Pioneer Human Services
03.2019 - 11.2020
Client Care Coordinator
Frontier Village Veterinary Clinic
10.2015 - 08.2016
Client Service Representative
Pilchuck Veterinary Hospital
09.2013 - 09.2015
Skagit Valley College
AA in Human Services