Jewel Johnson
Corpus Christi,Tx
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful.
Overview
4
4
years of professional experience
Work History
Manager
AutoZone
03.2022 - 11.2023
- Keeping track of inventory, Replace batteries, windshield wipers, and light bulbs.
- Take orders for customers as well as businesses, Dumping used oils and other waste, Delivering parts to commercial businesses, Making schedules, Train new employees
- Resolved conflicts between employees by providing guidance on company policies and procedures.p
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Patient Access Representative
Mercy Health Hospital
02.2021 - 06.2022
- Created new patient accounts in EMR system as needed.
- Followed up on unpaid claims in a timely manner.
- Collected co-pays and other payments from patients at time of service.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Manager
Dollar General
10.2020 - 03.2022
- Opening and closing store, Customer service, Shipping and receiving, Stocking shelves and Displaying Merchandise, Labeling and tagging for store promotions, Educating and Training new employees with store procedures and operations
- Proposed or approved modifications to project plans.
- Resolved customer inquiries and complaints requiring management-level escalation.
Bakery
ACME Grocery
07.2020 - 11.2020
- Cashier, Cake decorator and treats, Prepare and prep party trays for events, Customer service, Display baking goods on trays in baking cases, Clean baking equipment and instruments
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Inspected finished products before packaging them up for sale.
- Placed orders for additional supplies when necessary based on production needs.
- Rotated stock as needed to keep freshness intact.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Hubbard High School
Hubbard, OH03-2020
Skills
- Management
- Retail experience
- Leadership
- Creating work schedules
- Training new employees
- Shipping and receiving
- Opening and closing facilities
- Keeping track of inventory
- Organizing displays for advertising purposes
- Delivering merchandise to commercial businesses
- Sales management
- Registration management
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Money Handling
- Medical Billing
- HIPAA Compliance
- Stock Rotation
- Material storage
- Materials identification
- Hazardous Materials Handling
- Cycle counting
- Barcode scanning
- Stock control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
AutoZone
03.2022 - 11.2023
Patient Access Representative
Mercy Health Hospital
02.2021 - 06.2022
Manager
Dollar General
10.2020 - 03.2022
Bakery
ACME Grocery
07.2020 - 11.2020
High School Diploma -
Hubbard High School