Jewel Marshall

Reviewed auto policies to assess coverage extent, limits, and applicable exclusions.

Investigated claims to confirm loss facts and validate circumstances surrounding injuries.

• Collected evidence including police reports, witness statements, and medical records.
• Evaluated bodily injury claims for accuracy and completeness.
• Communicated with claimants or their attorneys to obtain necessary documentation for processing claims.
• Negotiated settlements with claimants or attorneys to reach favorable resolutions.
• Collaborated with external vendors such as adjusters, investigators, and legal counsel.
• Ensured compliance with state laws regarding personal injury case management.

• Investigated and evaluated simple to moderately complex auto claims for policyholder representation.
  Confirmed coverage to establish liability and settled claims in compliance with state regulations.
  Negotiated terms and managed settlements with attorneys, claimants, and co-defendants.
  Conducted interviews with policyholders, witnesses, and claimants to gather pertinent information.
  Maintained contact with claimants and attorneys to monitor treatment status throughout claims process.
  Evaluated coverage, liability, and damages while investigating suspicious claims for potential fraud.
  Diplomatically resolved disputes over coverage and damages, preventing unnecessary litigation.
  Ensured high customer satisfaction through effective communication and prompt responses to inquiries.

• Reviewed and analyzed loan applications for accuracy and completeness.
• Assisted underwriters in evaluating risk and underwriting criteria.
• Prepared documentation for mortgage approvals and denials.
• Utilized underwriting software to track application progress.
• Conducted research on credit histories and financial statements.
• Validated loan application data and documents for decision-making.
• Communicated loan acceptance or denial decisions to originators promptly.
• Collaborated with originators and loan coordinators to clear conditions efficiently.

• Evaluated insurance applications to determine risk levels for client coverage.
  Screened applicants based on established criteria to ensure compliance.
  Contacted field representatives and medical personnel to gather additional information.
  Assessed underwriting software recommendations to inform decision-making.
  Decided on insurance offers, determining appropriate premiums and coverage amounts.
  Reviewed and updated governing rules for automation software to enhance functionality.
  Demonstrated strong organizational skills while managing multiple tasks independently.

• Managed and resolved portfolio of delinquent loans effectively.
  Conducted outbound calls and loan workouts on non-performing mortgages.
  Communicated with borrowers to assess hardships and intentions regarding properties.
  Requested and analyzed financial documents to support decision-making.
  Identified solutions to mitigate losses based on borrower eligibility and investor guidelines.
  Negotiated offers and counteroffers for short sales and deeds in lieu of foreclosure.
  Maintained professional customer interactions to foster positive relationships.