Jewel Milligan-Fortner
Algonquin Higlands
Summary
Dependable, successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Pepper MIll
Minden
10.2025 - Current
- Provided exceptional customer service in high-volume setting, ensuring satisfaction and repeat business.
- Collaborated with kitchen team to ensure timely food preparation and delivery to customers.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Implemented process improvements to enhance workflow efficiency during peak hours.
Scorekeeper
Weekend Hockey
Innisfil, ON
10.2021 - 03.2024
- Streamlined communication with coaches and referees by providing timely updates on scoring changes and discrepancies.
- Managed time effectively during high-pressure situations, ensuring accurate and timely recording of all relevant game data.
- Helped with game and facility paperwork such as accident and misconduct reports.
- Increased spectator engagement through real-time updating of scoreboard displays during sporting events.
- Ran Games for approximately 1 hour at a time
Server
Dairy Queen Grill & Chill
Minden, ON
06.2021 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bookkeeper
Clark Business Solutions
Innisfil, ON
01.2022 - 05.2023
- Input financial data and produced reports using Quickbooks.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
No Degree - Law And Society
York University
Toronto, ON05-2024
High School Diploma - undefined
Nantyr Shores Secondary School
Innisfil, ON06-2023
Bachelor of Social Work - Social Work
Lakehead Univeristy
Orillia04-2029
Skills
- Critical Thinking
- Data Management
- Specials Promotion and Upselling
- Cash Handling
- Leadership
- High Energy
- Dedicated, persistent and professional
- Precision and Accuracy
- Strong work ethic
- Exceptional customer service
Certification
- Babysitting Certification
- CPR Certification
- Swimming Bronze Star
Languages
English
Native or Bilingual
Timeline
Server
The Pepper MIll
10.2025 - Current
Bookkeeper
Clark Business Solutions
01.2022 - 05.2023
Scorekeeper
Weekend Hockey
10.2021 - 03.2024
Server
Dairy Queen Grill & Chill
06.2021 - 08.2023
High School Diploma - undefined
Nantyr Shores Secondary School
No Degree - Law And Society
York University
Bachelor of Social Work - Social Work
Lakehead Univeristy