Jewel Smith

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with clients positively with particular attention to problem resolution.
• Negotiated contracts with clients, securing favorable terms for the company while maintaining strong relationships.
• Assisted with hiring process and training of new employees.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
• Supported business management projects by monitoring and tracking risks & issues.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Monitored inbound and outbound telephone calls.

• Received retainer payments from clients.

• Managed & maintained over 30+ firm wide calendars (attorneys, paralegals, legal assistants)

• Assisted with onboarding and termination of sales team & other office staff.

• Trained team members on Sales paperwork and processes, Quickbooks and inventory intake.

• I personally kept track of inventory for the Golf Carts while ensuring that the team kept track of the repair shop inventory.

• Managed online website and fulfilled all orders.

• Kept online stock up to date.

• Established techniques to keep staff motivated.

• Established and maintained sales goals for myself and other sales associates.

• Kept track of time off requests/leave requests.

• Ordered any necessary materials or parts for the shop and/or office.

• Handled all bookkeeping/end of month reports.

• Managed and maintained vendor accounts and relationships.

• Collected on any and all past due billing.

• Assisted with organizing & storing inventory.

• Packaged and shipped online orders.

• Maintained sales goals.

• Greeted & assisted customers.

• Maintained a clean sales floor.

• Maintained stock on the sales floor.

• Assisted team lead with any tasks that were needed.