Jewel Wiley
Summary
Dynamic and results-driven professional with a strong work ethic and extensive experience in customer service at Tipsy Tios. Proven ability to enhance guest engagement through innovative promotions and exceptional team collaboration. Skilled in sales techniques and inventory management, consistently delivering outstanding service and boosting revenue during peak hours.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
BoomerJacks Bar and Grill
03.2025 - Current
- Provided exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food and beverages.
- Monitored dining area for guest needs, proactively providing assistance to improve service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Server
Tipsy Tios
07.2023 - 03.2025
- Trained and mentored new servers on menu knowledge and service techniques.
- Developed daily specials and promotions to enhance guest experience and increase sales.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Led team in providing exceptional customer service during peak hours.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Head Bartender
Tipsy Tios
07.2023 - 03.2025
- Supervised bar staff, ensuring efficient service and adherence to standards.
- Developed innovative cocktail recipes, enhancing customer experience and satisfaction.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Trained new bartenders on techniques, tools, and customer service best practices.
- Collaborated with management on promotional events, boosting sales and visibility.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
High School Diploma -
Kingwood Park High School
Kingwood, TXSkills
- Strong work ethic
- Guest engagement
- Customer service
- Service prioritization
- Team collaboration
- Sales techniques
Certification
- TABC certified
- Food handlers licensed
Timeline
Server
BoomerJacks Bar and Grill
03.2025 - Current
Head Server
Tipsy Tios
07.2023 - 03.2025
Head Bartender
Tipsy Tios
07.2023 - 03.2025
High School Diploma -
Kingwood Park High School
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