Jewel Woods
Jacksonville,FL
Summary
Experienced Customer Service Specialist skilled in prioritizing and multitasking in a fast-paced work environment. Valuable team player who consistently contributes to the achievement of personal and business goals. Recognized for effectively handling escalated customer support issues, ensuring customer satisfaction and maintaining positive relationships.
Overview
9
9
years of professional experience
Work History
E-Commerce Associate
Venus Fashion
Jacksonville, Florida
08.2020 - Current
- Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Traced missing material and shipments through vendor and customer communications.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
GC Services
Jacksonville, Florida
11.2019 - 01.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
V-Trips
Jacksonville, Florida
04.2019 - 11.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Image Specialist
Manpower Staffing
Jacksonville, Florida
04.2017 - 02.2018
- Prepared files for scanning by removing physical barriers and preparing destination locations.
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
- Oriented and repaired scanned files to obtain clean images useful for visual operations.
- Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
Customer Service Representative
Manpower Staffing
Jackson, WY
01.2016 - 01.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Dental Assistance - General
Concorde Career Institute - Orlando
Orlando, FLSkills
- Verbal and Written Communication
- Order Processing
- Work Prioritization
- Data Entry
Education and Training
true,other
Timeline
E-Commerce Associate
Venus Fashion
08.2020 - Current
Customer Service Representative
GC Services
11.2019 - 01.2020
Customer Service Representative
V-Trips
04.2019 - 11.2019
Image Specialist
Manpower Staffing
04.2017 - 02.2018
Customer Service Representative
Manpower Staffing
01.2016 - 01.2017
Dental Assistance - General
Concorde Career Institute - Orlando