Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jewelie Ramos

Williams,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

CSR

I9 Sports
Williams, AZ
03.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Registering and creating accounts to members

Assistant Manager

Dollar General Store
Williams, AZ
08.2013 - 04.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Training/team development
  • Handling damages/returns, prices changes, recovery
  • Key Control

Front Desk Receptionist

Xanterra
Williams, AZ
01.2010 - 08.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintain bank with accuracy and security; closeout and end of shift bank, balance deposit

Lead

KFC
Williams, AZ
08.2008 - 01.2010
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Key holder; cash reporting, inventory control and scheduling

Education

High School Diploma -

Williams High School
Williams, AZ
05.2005

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty

Timeline

CSR

I9 Sports
03.2021 - Current

Assistant Manager

Dollar General Store
08.2013 - 04.2017

Front Desk Receptionist

Xanterra
01.2010 - 08.2013

Lead

KFC
08.2008 - 01.2010

High School Diploma -

Williams High School

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Jewelie Ramos