Jewelissa Bursey
Hutto,TX
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Kalahari Resorts & Conventions
Round Rock, TX
07.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Recorded available tables after seating each party using specialized seating software.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Foot Locker
Cedar Park, TX
02.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Hutto High School
Hutto, TX05.2022
Skills
- Warm and Welcoming
- Front of House Management
- Time Management
- Active Listening and Communication
- Team Player
- Guest Accommodations
- POS Inventory System Operation
- Good Communication Skills
- Call Transfers
Timeline
Hostess
Kalahari Resorts & Conventions
07.2020 - Current
Sales Associate
Foot Locker
02.2019 - 06.2020
Hutto High School
Similar Profiles
Zoe MoonZoe Moon
Food and Beverage Associate at Kalahari Resorts & ConventionsFood and Beverage Associate at Kalahari Resorts & Conventions
NELSON FARYD CHALA PINTANELSON FARYD CHALA PINTA
Banquet Setup Supervisor at Kalahari Resorts & Conventions CenterBanquet Setup Supervisor at Kalahari Resorts & Conventions Center
KARISHMA SHARMAKARISHMA SHARMA
F&B Service Associate at Kalahari Resorts & ConventionsF&B Service Associate at Kalahari Resorts & Conventions
Jason RowlesJason Rowles
Arcade Attendant at Kalahari Resorts & ConventionsArcade Attendant at Kalahari Resorts & Conventions
Anthony PedregonAnthony Pedregon
Delivery Driver at Clark CourierDelivery Driver at Clark Courier