Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jewell Donald

Customer Service Representative
Sugar Tree,Tennessee [TN]

Summary

Determined to be a goal-oriented receptionist dedicated to high levels of customer satisfaction and meeting aggressive business goals. People skills and knowledge in answering phones and making copies, as well as typing and computer skills. Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. Hardworking Customer Service Representative offering excellent customer expectation management and problem resolution skills. Sales and service expert with solid record of exceeding performance targets while maintaining high-quality standards. Knowledgeable about industry service protocols and best practices. People-oriented problem solver seeks opportunity to grow professionally with business organization as entry-level Customer Service Representative. Willing to take on any task to support team and help business succeed. Offers strong communication and organizational abilities. Identifying and quickly closing any knowledge gaps to offer value to both employer and team.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bath And Body Works
Kettering, OH
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer inquiries, billing questions, payments, and service requests.
  • Documented, researched, and resolved customer service issues.
  • Anticipated needs and resolved problems to keep customers happy.
  • Compiled customer feedback to recommend improvements to management.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Discussed promotions and special offers to customers to increase sales.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.
  • Delivered fast and friendly service regarding questions and service complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Exhibited high energy and professionalism when dealing with clients and staff.

Tax Consultant

Intuit Turbo Tax
, TN
03.2021 - 04.2021
  • Helped clients with issue resolution through proactive communication with IRS personnel.
  • Supported individual with answers to their tax questions.
  • Maintained consistent and updated knowledge of current federal and state regulations.

Homeschool Teacher

Home
, TN
02.2017 - 05.2020
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Enriched students with music, art, and other creative endeavors.
  • Met needs of students with different ability levels by personalizing instruction.
  • Taught students how to balance schedules, incorporating entertainment opportunities along with academic pursuits.
  • Prepared students for future careers, helping each develop good study habits, resilience, and determination.
  • Instructed students on budgeting, time management, and task prioritization.
  • Modernized approaches by incorporating iPads and social media.

Substitute Teacher

Benton County Board of Education
Camden, TN
12.2015 - 02.2017
  • Review work done by others to check for correct spelling and grammar, ensure that directions are followed
  • Make copies and distribute
  • Used course materials to teach lessons planned by absent teacher.
  • Implemented prepared lesson plans to maintain classroom continuity.
  • Upheld class discipline standards to keep students on-task.
  • Handled instructional, assignment, and testing needs to maintain course progress.
  • Answered questions and offered support to build relationships with parents and school personnel.
  • Taught lessons to classes in various subjects.
  • Instructed students in assigned classes and subjects within block schedule framework.
  • Left detailed notes to notify classroom teachers of student progress.
  • Escorted students to designated safe areas during fire drills.
  • Used different teaching approaches and offered one-on-one instruction to help students with difficult concepts.
  • Kept students safe and secure with vigilant monitoring of students and visitors.
  • Modeled collaboration, communication, and problem-solving skills to help students deal with challenging situations.
  • Supervised students during quizzes and exams to prevent cheating.

Deli Crew Member

North 40 Truck Stop
Holladay, TN
04.2016 - 09.2016
  • Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards.
  • Served correct portion sizes and accurately weighed price-per-pound products.
  • Welcomed customers and answered menu and product questions.
  • Assessed customer needs and made appropriate product recommendations.
  • Served cold case items and fountain beverages.
  • Offered product samples
  • Kept display cases, cooler, and freezer organized and clean.
  • Stayed on top of regular shift cleaning duties.
  • Maintained sufficient coffee and tea for customers by brewing new batches frequently.
  • Met customer needs by keeping self-serve stations well-stocked with food and supplies.
  • Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas

Education

Bachelor of Science - Psychology

Ashford University Online Center
Clinton, IA
01.2019

Associate of Science - Behaviorial Science

Ashford University
Clinton, IA
01.2019

Skills

  • Sales expertise
  • Complaint resolution
  • Order fulfillment
  • Professional telephone demeanor
  • Service standard compliance
  • Strategic sales knowledge
  • Creative problem solving
  • CRM
  • Money handling abilities
  • Retail store support

Timeline

Customer Service Representative

Bath And Body Works
10.2021 - Current

Tax Consultant

Intuit Turbo Tax
03.2021 - 04.2021

Homeschool Teacher

Home
02.2017 - 05.2020

Deli Crew Member

North 40 Truck Stop
04.2016 - 09.2016

Substitute Teacher

Benton County Board of Education
12.2015 - 02.2017

Bachelor of Science - Psychology

Ashford University Online Center

Associate of Science - Behaviorial Science

Ashford University
Jewell DonaldCustomer Service Representative