Jewelrae Lotino
Anchorage,Alaska
Summary
Results-driven shift lead with expertise in supervising teams and enhancing operations. Proven ability to resolve customer complaints and boost guest loyalty through effective training and conflict resolution.
Overview
4
4
years of professional experience
Work History
Shift lead
Two hands korean corndogs
Anchorage, Alaska
03.2025 - Current
- Supervised staff during high-volume service periods, ensuring efficient operations.
- Trained new employees on food preparation and customer service standards.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Enforced health and safety regulations to maintain a clean working environment.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Supported training sessions for new employees to enhance their skills.
- Coached and trained employees while managing daily work assignments, improving team effectiveness.
Barista
Starbucks
Anchorage, Alaska
06.2025 - 12.2025
- Prepared and served a variety of coffee and tea beverages.
- Operated espresso machines and coffee grinders efficiently.
- Maintained cleanliness and organization of the work area.
- Engaged with customers to provide exceptional service experience.
- Handled cash register transactions accurately during busy shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Apparel Team Lead
Kroger (Fred Meyers)
Anchorage, Alaska
11.2021 - 12.2025
- Developed daily plans for apparel department to align team activities with sales objectives.
- Led apparel team in daily operations and managed inventory to maintain optimal stock levels.
- Trained new team members on product knowledge and customer service skills.
- Monitored stock levels and placed orders to prevent shortages.
- Organized promotional displays according to corporate guidelines.
Education
High School Diploma -
Dimond High School
Anchorage, AK06-2018
Skills
- Staff supervision
- Employee training
- Customer service
- Health and safety compliance
- Conflict resolution
- Time management
- Leadership skills
- Organizational skills
- Team management
Timeline
Barista
Starbucks
06.2025 - 12.2025
Shift lead
Two hands korean corndogs
03.2025 - Current
Apparel Team Lead
Kroger (Fred Meyers)
11.2021 - 12.2025
High School Diploma -
Dimond High School