Jewels A Pawlik
San Antonio,TX
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability, multitasking and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Real Estate Agent
Lpt Realty
San Antonio, TX
03.2019 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Showed residential properties and explained features, value and benefits of available homes.
- Responded promptly to client inquiries via phone or email.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
Remote Legal Customer Support Representative
Consumer Legal Counseling Center
San Antonio, TX
09.2023 - 02.2024
- Provided timely and accurate customer support to legal professionals regarding their inquiries using Five9 operating System.
- Assisted in the resolution of technical issues related to software applications used by legal customers needing to access their portals.
- Managed incoming calls from legal customers, addressing their questions or concerns promptly.
- Maintained a high level of professionalism while interacting with customers via phone, email, or text even when they were upset.
- Actively participated in team meetings providing input on best practices for improving service quality.
- Provided guidance and advice on debt resolution features and functions available within the program.
- Act as the liaison between various departments such as the Attorneys, Enrollments, and Affiliates responding to related inquiries and legal support requests.
Retail Sales Associate
Furniture Row
San Antonio, TX
09.2015 - 09.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated point-of-sale systems accurately to process payments from customers.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
Collections Account Manager
SWBC-Southwest Business
San Antonio, TX
04.2011 - 08.2015
- Researched customer accounts for any discrepancies or outstanding car payments.
- Outbound dialer calls and negotiate payment plans with customers to ensure timely repayment of debt.
- Provided exceptional customer service to help get customers back on track with payments.
- Followed fair debt practices and regulatory guidelines when managing collections.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
3rd Party Collector
LTD Financial
San Antonio, TX
03.2005 - 08.2011
- Ensured timely and accurate collection of delinquent accounts by making outbound calls to customers.
- Developed payment plans with customers in order to bring accounts current, while maintaining company policies.
- Negotiated settlements on past due credit card accounts and monitored customer payments on a monthly basis.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
Realtor - Real Estate
Champions School of Real Estate
San Antonio, TX02-2017
High School Diploma -
Round Rock High School
Round Rock, TX05-1993
Skills
- Certified Negotiation Expert (CNE)
- Real Estate
- Payment Collection
- Excellent Communicator
- Database Management
- Customer Service
Timeline
Remote Legal Customer Support Representative
Consumer Legal Counseling Center
09.2023 - 02.2024
Real Estate Agent
Lpt Realty
03.2019 - Current
Retail Sales Associate
Furniture Row
09.2015 - 09.2017
Collections Account Manager
SWBC-Southwest Business
04.2011 - 08.2015
3rd Party Collector
LTD Financial
03.2005 - 08.2011
Realtor - Real Estate
Champions School of Real Estate
High School Diploma -
Round Rock High School