Jewel Victhorya Serrano Ortiz
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hotel tribeca FiDi
New York, New York
12.2023 - 09.2024
- Updated and maintained office policies and procedures.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled incoming and outgoing mail and packages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Waitress
Restaurant Buenavista
New York, NY
09.2023 - 12.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
Housekeeper
Hotel San Antonio
San Antonio, Texas
04.2023 - 08.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Nursing Assistant
Clinic San Agustin - Ecuador, Guayaquil
12.2021 - 12.2022
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
Education
High School Diploma -
La Despensa
Columbia, CA11-2021
Some College (No Degree) - Nursing Assistance
S.E.N.A.C Centro De Capacitación
Ecuador, Guayaquil Skills
- Food safety understanding
- Customer Service
- Reservation Management
- Price memorization
- Check payment processing
- Supply Inventory Management
- Guest Relations
- Teamwork
- Housekeeping
- Customer assistance and interaction
- Front office management
- Verbal and written communication
Timeline
Front Desk Receptionist
Hotel tribeca FiDi
12.2023 - 09.2024
Waitress
Restaurant Buenavista
09.2023 - 12.2023
Housekeeper
Hotel San Antonio
04.2023 - 08.2023
Nursing Assistant
Clinic San Agustin - Ecuador, Guayaquil
12.2021 - 12.2022
High School Diploma -
La Despensa
Some College (No Degree) - Nursing Assistance
S.E.N.A.C Centro De Capacitación