Jewond Moffitt
Indianapolis,Indiana
Summary
Versatile customer support and operations professional with proven success in fast‑paced, high‑volume environments. Combines strong communication, accurate documentation, and quick system mastery to keep workflows moving and customers supported. Recognized for reliability, calm execution, and the ability to strengthen team performance through consistent, high‑quality work.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Customer Service Representative — Remote
MCI
12.2021 - 12.2025
- Identified service needs and guided customers through effective solutions, minimizing escalation and improving resolution rates.
- Managed customer inquiries to ensure timely, clear, and accurate issue resolution, enhancing overall customer satisfaction.
- Entered and updated customer information with strong attention to detail in CRM platforms.
- Organized and updated documentation to streamline daily workflow and improve accessibility for team members.
Loan Officer/Underwriter (Contract)
Axelon Services Corporation/Citizens Bank
11.2020 - 12.2021
- Organized loan files, verifying completeness of required documents to facilitate efficient processing.
- Maintained accurate data entry across multiple banking systems, ensuring data integrity for loan assessments.
- Coordinated timelines, follow‑ups, and file updates to streamline loan processing and enhance workflow.
- Ensured compliance with internal policies and regulatory guidelines.
- Supported underwriting workflow by preparing files for final review.
Collection Representative (Contract)
Premiere Credit of North America LLC/LaSalle Network
Indianapolis, Indiana
02.2019 - 09.2020
- Guided customers in understanding account balances, payment options, and requirements to enhance customer satisfaction.
- Maintained clear documentation of all interactions to ensure accuracy in record keeping and facilitate future reference.
- Employed skip-tracing tools to efficiently locate and update customer information, improving communication effectiveness.
- Followed compliance guidelines during all communication and account handling.
Contractor/Project Manager
Spivey Construction
Indianapolis, Indiana
12.2012 - 02.2019
- Coordinated efforts between subcontractors, vendors, and clients to facilitate seamless project execution.
- Oversaw daily project activities, ensuring timely completion of tasks and adherence to project timelines.
- Troubleshot on‑site challenges and implemented quick solutions.
- Supported project planning and identified workflow improvements to enhance operational efficiency.
Education
Master of Arts - Human Services
University of The Rockies
Denver, Colorado08-2017
Masters of Business Administration -
Ashford University
Clinton, Iowa08-2015
Bachelor of Arts Degree - Business Information Systems
Ashford University
Clinton, Iowa12-2013
Skills
- Customer Service Excellence
- CRM tools
- Operations & Workflow Support
- Quality Assurance
- Data Analysis
- Excel expertise
- Word proficiency
- Problem Solving & Critical Thinking
- Time Management & Prioritization
- Communication and Interpersonal Skills
- Customer Data Security
Certification
Cybersecurity Awareness Training (US) — ComputerSecurity.US (Jan 2026 – Jan 2027)
Timeline
Customer Service Representative — Remote
MCI
12.2021 - 12.2025
Loan Officer/Underwriter (Contract)
Axelon Services Corporation/Citizens Bank
11.2020 - 12.2021
Collection Representative (Contract)
Premiere Credit of North America LLC/LaSalle Network
02.2019 - 09.2020
Contractor/Project Manager
Spivey Construction
12.2012 - 02.2019
Master of Arts - Human Services
University of The Rockies
Masters of Business Administration -
Ashford University
Bachelor of Arts Degree - Business Information Systems
Ashford University