Jeydi Garcia
West Jordan
Summary
Detail-oriented and dependable professional with experience in cash handling, customer service, and credit card processing. Skilled in accurately managing transactions, assisting customers with financial products, and resolving issues with professionalism and care. Strong background in fast-paced environments requiring accuracy, integrity, and excellent communication. Eager to bring these skills.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Burger King
Salt Lake City
09.2023 - Current
- Addressed any issues that arose during the shift in a proactive manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Trained new employees on company policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Prepared deposit slips for all incoming funds according to established procedures.
- Adhered to security protocols while handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Cashier
Burlington
Murray
02.2022 - 05.2022
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
Itineris Early College High School
West Jordan, UT05-2022
Some College (No Degree) - Marketing Management
Salt Lake Community College
Salt Lake City, UTSkills
- Inventory management
- Cash handling
- Point-of-sale operation
- Operational efficiency
- Cash handling expertise
- Time Management
- Customer service
- Communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Supervisor
Burger King
09.2023 - Current
Customer Service Cashier
Burlington
02.2022 - 05.2022
High School Diploma -
Itineris Early College High School
Some College (No Degree) - Marketing Management
Salt Lake Community College