Jezrael Zazueta
El Paso,TX
Summary
Accomplished professional with a proven track record of superior customer service and technical expertise, exemplified by achieving Diamond status with Uber through over 9,500 trips and a consistent 4.95+ rating. Skilled in telecommunications maintenance from tenure at AT&T and adept at fostering customer loyalty. Demonstrates exceptional communication and interpersonal skills, ensuring optimal customer experiences and team collaboration. Never afraid to dive into something new where I can use my professional and life experiences to provide the best care.
Overview
18
18
years of professional experience
Work History
Rideshare/Delivery Driver
Uber, Amazon Flex
04.2018 - Current
- Customer service: Providing a safe and welcoming ride, responding to passenger inquiries, and offering a superior customer experience in all kinds of situations.
- Achieved and maintained Diamond status with over 9,500 trips while maintaining a 4.95 or better star customer rating.
Premise Technician
AT&T
08.2008 - 02.2023
- Provided training to customers to enhance use and understanding of network systems.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Order Fulfillment Associate
Wal-Mart Distribution Center
08.2007 - 07.2008
- Processed daily orders through multi-carrier manifest system.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Customer Service and Sales Associate
Qwest Communications
04.2006 - 08.2007
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Franklin High School
El Paso, TX05.2003
Skills
- Great communication skills with clients/customers to understand and provide compassionate assistance
- Strong interpersonal skills to work together with diverse team to provide best patient/customer care
- Always been flexible to working environment and changing shift schedule
- Able to adapt and respond positively to challenging or complex situations while remaining calm
Languages
Spanish
Professional Working
Timeline
Rideshare/Delivery Driver
Uber, Amazon Flex
04.2018 - Current
Premise Technician
AT&T
08.2008 - 02.2023
Order Fulfillment Associate
Wal-Mart Distribution Center
08.2007 - 07.2008
Customer Service and Sales Associate
Qwest Communications
04.2006 - 08.2007
High School Diploma -
Franklin High School
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