Jenna Engle-Guay
GAITHERSBURG,MD
Summary
Dynamic professional with a proven ability to manage diverse tasks and support team initiatives across various organizational needs. Strong organizational skills and meticulous attention to detail enhance operational efficiency. Demonstrated success in collaboration and problem-solving within fast-paced environments, consistently adapting to meet evolving company goals. Committed to delivering results that align with strategic objectives while fostering a cohesive team atmosphere.
Overview
13
13
years of professional experience
Work History
Operations & Marketing Analysis Associate
MarketPro Homebuyers
Rockville, MD
08.2023 - Current
- Marketed to existing clients and prospects via Constant Contact, generating new leads and promoting properties effectively
- Constructed analytic reports and tracking forms for Dispositions Department, facilitating data-driven decision making
- Constructed the Dispositions Department's Analytic Reports and Tracking Forms
- Tracked leads, prioritized follow-up activity, and resolved pipeline gaps to support deal flow.
- Collaborated with acquisitions, dispositions, and operations teams to align next-step execution.
- Utilized AI to build skills and artifacts to streamline and expedite repetitive tasks
Office Manager
MarketPro Homebuyers
Rockville, MD
06.2021 - 08.2023
- Coordinated daily lunch schedules based on dietary restrictions to accommodate peers
- Ensured availability of office supplies for staff productivity
- Organized and prioritized team calendar for leadership, optimizing meeting schedules
- Coordinated schedules, meetings, and document flow across acquisitions, dispositions, and transaction management.
- Trained support staff on office systems, filing standards, and customer service expectations.
- Scheduled daily lunch according to dietary restrictions among peers
Special Effects Makeup Artist
Markoff’s Haunted Forest
Dickerson, MD
09.2013 - 10.2022
- Applied unique horror makeup to each actor, enhancing character portrayal within tight timelines
- Utilized airbrush makeup techniques in various projects
Server/Bartender/Acting Shift Manager
Dogfish Head Alehouse
Gaithersburg, MD
07.2020 - 09.2021
- Supervised Front of House operations, ensuring seamless service and high customer satisfaction
- Managed various responsibilities to maintain efficient service during peak hours
Color Consultant
Sephora
Gaithersburg, MD
08.2018 - 03.2020
- Promoted customer loyalty and satisfaction by assisting customers with product advice, purchases, and reward program enrollment
Baker/Shift Leader
Lilly Magilly’s Cupcakery
Gaithersburg, MD
09.2013 - 02.2020
- Opened storefront and fulfilled all custom orders daily
- Launched storefront and managed daily fulfillment of custom orders
- Facilitated onboarding for new hires to prepare them for their roles within the team.
Education
Bachelor of Arts - Communications & Digital Media
University of Maryland
College Park, MD05-2021
Skills
- Constant Contact
- Salesforce
- Excel
- Microsoft Teams
- Claude AI
- InDesign
- Illustrator
- Photoshop
- Premiere
- Canva
- Client Relationship
- Time management
- Attention to detail
- Technical proficiency
Timeline
Operations & Marketing Analysis Associate
MarketPro Homebuyers
08.2023 - Current
Office Manager
MarketPro Homebuyers
06.2021 - 08.2023
Server/Bartender/Acting Shift Manager
Dogfish Head Alehouse
07.2020 - 09.2021
Color Consultant
Sephora
08.2018 - 03.2020
Special Effects Makeup Artist
Markoff’s Haunted Forest
09.2013 - 10.2022
Baker/Shift Leader
Lilly Magilly’s Cupcakery
09.2013 - 02.2020
Bachelor of Arts - Communications & Digital Media
University of Maryland