Jameka Fleming
Powhatan,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Infectious Disease Specialists
12.2021 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Generated reports and logged patient information for reliable records.
- Followed up with insurance companies to secure timely payment.
- Processed medical insurance claims and payments.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Registration Coordinator
Goochlandcares
03.2021 - 11.2021
- Ensures accurate and complete client registrations by coordinating the registration process which determines eligibility for GoochlandCares services
- Oversees and provides leadership to volunteers and staff registrars
- Audits all forms and processes completed by registrars
- Updates all client registration data in paper and electronic records
- Manages all registration filing and documentation
- Manages registration scheduling
- Processes financial documentation and determines client eligibility
- Communicates with clients regarding need to re-register and their eligibility status
- Develops and maintains procedures related to registration process and information flow
- Serves as liaison between GoochlandCares and outside agencies as related to registration.
Care Facilitator
JenCare
02.2018 - 03.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Kept accurate log of requests for medical information and records
- Processed medical records requests from outside providers according to facility, state, and federal law
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Supported office staff and operational requirements with administrative tasks
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Patient care tech/ Unit Secretary
St. francis medical center
02.2017 - 02.2018
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Supported patient admissions, discharges, and transfers to promote team productivity
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Assembled admissions pages and added new pages to patients' charts
- Answered patient assistance calls, assessed needs, and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Organized paperwork such as charts and reports for office and patient needs
- Supported office staff and operational requirements with administrative tasks
- Managed incoming calls and directed to appropriate department
- Maintained rapport with physicians, nurses, and other healthcare personnel
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Completed and filed financial documentation for accounting purposes
- Maintained current and accurate medical records for patients
- Executed administrative duties to facilitate unit tasks and meet team goals.
Certified Nursing Assistant
Lucy corr village
06.2013 - 02.2017
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Education
Bachelor of Science - Nursing
Bright Point Community College
05.2027
High School Diploma -
Powhatan High School
Powhatan, VA06.2010
Skills
- Critical thinking abilities
- Claim research
- Process improvement strategies
- Workflow Management
- Medicare and Medicaid knowledge
- Insurance Appeals Handling
- HIPAA compliance awareness
- Payment Posting Abilities
- Conflict resolution techniques
- Professionalism and Courtesy
Certification
- CNA - Certified Nurse Assistant
Timeline
Administrative Assistant
Infectious Disease Specialists
12.2021 - Current
Registration Coordinator
Goochlandcares
03.2021 - 11.2021
Care Facilitator
JenCare
02.2018 - 03.2021
Patient care tech/ Unit Secretary
St. francis medical center
02.2017 - 02.2018
Certified Nursing Assistant
Lucy corr village
06.2013 - 02.2017
Bachelor of Science - Nursing
Bright Point Community College
High School Diploma -
Powhatan High School