Jhaia Olguin

While working at ZARA I was able to obtain a team lead position after only a couple of months that I worked there, due to the effort that I put in and that my work would always be outstanding. As a team lead aside from my regular duties as a store associate (maintaining a clean floor and assisting customers with finding sizes or items) I was also in charge of my coworkers on the floor, to train them and help them hit the floor, to motivate them and manage them in a way where we could get work done fast and efficient. After showing fast learning skills I also got trained to manage purchases and returns, online orders and stockroom requests.

• Maintained visual presentation of merchandise according to brand guidelines, ensuring an appealing shopping environment.
• Handled inventory management tasks, including stock replenishment and organization, to improve efficiency.
• Assisted team in achieving sales targets through effective customer engagement and product knowledge.
• Trained new associates on merchandising standards and store operations to enhance team performance.

• Processed customer returns efficiently, ensuring accurate documentation and compliance with company policies.
• Conducted quality inspections on returned items to determine resale eligibility and prevent inventory loss.
• Utilized inventory management systems to track returned goods and update stock levels promptly.
• Collaborated with logistics team to coordinate return shipments, optimizing operational workflow.