JHANE' BURKS
Newburgh
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Police Dispatcher
City Of Newburgh
11.2024 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
SALES ASSOCIATE
BURBERRY
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Stock Manager
REISS
06.2022 - 11.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Created and enforced detailed organization processes to increase quality and service standards.
Receptionist Clerk
HUDSON VALLEY INTERNAL MEDICINE
08.2020 - 01.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
CONNECTION COORDINATOR
GUCCI
08.2018 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
Education
NEWBURGH FREE ACADEMY
Skills
- Conflict Resolution
- Self-motivation
- Effective Time Management
- Adaptability
- Critical thinking and problem
- Solving
- Problem Solving
- Decision Making
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Microsoft Excel
- Computer Skills
- Ability to Work Under Pressure
- Fast Learner
- Leadership
- Microsoft Office
- Customer Service
- Interpersonal Communication
Timeline
Police Dispatcher
City Of Newburgh
11.2024 - Current
SALES ASSOCIATE
BURBERRY
11.2022 - Current
Stock Manager
REISS
06.2022 - 11.2022
Receptionist Clerk
HUDSON VALLEY INTERNAL MEDICINE
08.2020 - 01.2021
CONNECTION COORDINATOR
GUCCI
08.2018 - 08.2020
NEWBURGH FREE ACADEMY
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