Jhanesa McMillan
Morrow,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AnswerNet
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Hosts/To Go Specialist
Olive Garden Restaurant
06.2021 - 09.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Customer Service Associate
Walmart
08.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
Morrow High School
Morrow, GASkills
- Consultative Sales
- Report Generation
- Call Management
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Call center experience
- Clerical Support
Timeline
Customer Service Representative
AnswerNet
10.2022 - Current
Hosts/To Go Specialist
Olive Garden Restaurant
06.2021 - 09.2022
Customer Service Associate
Walmart
08.2020 - 12.2020
High School Diploma -
Morrow High School