Jhaquenia Johnson
Sparks,GA
Summary
Energetic and reliable customer service professional with strong experience assisting customers, resolving concerns, and creating positive experiences in fast-paced environments. Known for clear communication, patience, and the ability to handle multiple tasks while staying organized and efficient. Motivated team player with strong problem-solving, time management, and interpersonal skills. Committed to delivering excellent service and building strong customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2023 - 03.2026
- Handled high-volume inbound and outbound customer calls in a fast-paced call center environment
- Assisted customers with billing issues, account updates, service inquiries, and technical support
- Provided clear, professional communication while resolving customer concerns efficiently
- Documented customer interactions accurately in company systems and maintained detailed records
- Met or exceeded performance metrics such as call time, resolution rate, and customer satisfaction
- Educated customers on products, services, and promotions to enhance their overall experience
- Followed company policies, procedures, and compliance guidelines on every call
- Assisted customers with billing inquiries, including charges, payment history, and account balances
Front desk Representative
Days Inn
02.2019 - 12.2023
- Greeted and assisted guest upon arrival and departure, ensuring a welcoming and professional check-in/check-out experience.
- Managed reservations, rooms assignments, and payment processing using hotel management systems.
- Responded to guest inquiries, complaints and requests in a timely and courteous manner to ensure customer satisfaction.
- Handled phone calls, provided information about hotel services and local attractions, and maintained accurate records of guest transactions.
- Coordinated with housekeeping and maintenance staff to ensure room readiness and resolve guest issues efficiently.
Resident Care Aide
The Orchard At Stone Creek
02.2017 - 01.2019
- Assisted residents with daily living activities, enhancing comfort and independence.
- Implemented hygiene protocols, maintaining cleanliness standards in resident living areas.
- Resolved conflicts among residents through effective communication and mediation techniques.
- Advocated for resident needs and preferences to improve overall quality of care provided.
- Participated in regular training sessions to stay updated on best practices in elder care.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Customer Service Representative
eLead One
06.2016 - 01.2019
- Handled inbound and outbound customer communications for automotive dealership clients using CRM systems to manage leads
- Schedule appointments and follow up with potential customers.
- Responded to inquiries regarding vehicle availability, pricing, and services while providing professional customer support.
- Maintained accurate records of customer interactions in the system and ensured timely follow-up to improve sales conversion and customer satisfaction.
- Coordinated with sales teams to support lead management and appointment setting in a fast-paced environment.
Education
Pharmacy Tech -
Rassmussen University
Minnesota05-2026
Medical assistant - undefined
Sanford Brown Institute
Tampa08-2013
High School Diploma - undefined
Valdosta High School
Valdosta05-2008
Skills
- Communication Skills
- Computer and system skills
- Multitasking
- Data Entry
- Problem-solving and conflict resolution
- Time management and self-discipline
- High-volume calls
- Customer satisfaction focus
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Concentrix
01.2023 - 03.2026
Front desk Representative
Days Inn
02.2019 - 12.2023
Resident Care Aide
The Orchard At Stone Creek
02.2017 - 01.2019
Customer Service Representative
eLead One
06.2016 - 01.2019
Medical assistant - undefined
Sanford Brown Institute
High School Diploma - undefined
Valdosta High School
Pharmacy Tech -
Rassmussen University