Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jhean Carlos Urbinez

Pleasant Hill,United States

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

7
7
years of professional experience

Work History

Sales Representative

Alpina
12.2019 - 11.2021
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Sales Representative

Bimbo
01.2015 - 11.2019
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed and implemented sales strategies to increase profits.

Education

Associates - Sales And Occupational Safety

Censa
Bello, Antioquia, Colombia
11.2016

High School Diploma -

Institucion Educativa Playa Rica
Bello, Antioquia, Colombia
11.2014

Skills

  • Network Development
  • Customer Retention
  • Lead Prospecting
  • Product and Service Knowledge
  • Customer Success Management
  • Performance Improvement
  • Product Merchandising
  • Sales Strategy Development
  • Sales Presentations
  • Interpersonal Communication Skills
  • Relationship Building
  • Relationship Selling

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Alpina
12.2019 - 11.2021

Sales Representative

Bimbo
01.2015 - 11.2019

Associates - Sales And Occupational Safety

Censa

High School Diploma -

Institucion Educativa Playa Rica
Jhean Carlos Urbinez