Jhee Gates
Canal Winchester,OH
Summary
Developed skills in collaborative training environments, in communication and connection. Adaptable and quick to learn, aiming to transition into new field while utilizing strong facilitation and leadership abilities. Capable of driving team performance and growth in diverse settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Leader
Panda Express
07.2023 - Current
- As a Training Leader, I build strong teams, train store associates in operations, and prepare future leaders
- I focus on food and workplace safety, delivering great guest experiences, and achieving financial goals
- I mentor managers-in-training, support store leaders, and promote teamwork, brand growth, and community engagement to ensure smooth operations and organizational success
General Manager
Panda Express
01.2022 - 07.2023
- Maintained high operational standards and worked to meet financial goals
- Led, trained, and supported a team of associates while ensuring a safe environment
- Built strong guest relationships through great food, service, and ambiance
- Handled guest and staff concerns, collaborating with company resources as needed
- Promoted the brand and led community outreach efforts
- Managed store schedules to ensure proper staffing
- Successfully ran the store in line with Panda's Vision
Assistant Manager
Panda Express
03.2019 - 01.2022
- Managed daily store operations, ensuring efficiency and integrity
- Trained staff on front-of-house and back-of-house duties, including food and safety procedures
- Provided great customer service and helped meet financial goals
- Stepped into the GM role when needed and supported the GM in running the store smoothly
Shift Lead
01.2017 - 01.2019
- Serving guest, cashier, ensure the cleanliness of store and training new service team member
Counter Help
Panda Express
06.2015 - 02.2017
- Serving guest, cashier and ensure the neat store appearance
Electronics Operator
EMS Assembly Inc
02.2006 - 12.2014
- Performing soldering and final inspection
- Making sure no tear, dust and contamination before packing and shipped to abroad
Education
Business Administration
Columbus State Community College
Columbus, OHSkills
- Training Staff
- Coaching
- Leadership
- Management
- People Development
- Recruitment
- Scheduling
- Cash Handling
Certification
- 2024 | Organization Leadership at Harvard Business Online
- 2023 | High Achiever Financial Category
- 2023 | ServSafe Food Handler
- 2022 | Registered ServSafe Examination Proctor
- 2023 | Leading Fundamentals I at LandMark Training Academy
- 2021 | Creating Great First at LinkedIn Learning
Hobbies and Interests
Learning, Sharing, Volunteering, Walking, Talking, Cleaning, Organizing, Cooking, Helping others
Timeline
Training Leader
Panda Express
07.2023 - Current
General Manager
Panda Express
01.2022 - 07.2023
Assistant Manager
Panda Express
03.2019 - 01.2022
Shift Lead
01.2017 - 01.2019
Counter Help
Panda Express
06.2015 - 02.2017
Electronics Operator
EMS Assembly Inc
02.2006 - 12.2014
Business Administration
Columbus State Community College
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