Tuan Luong
Malden,MA
Overview
17
17
years of professional experience
Work History
Training Leader
Panda Express
Medford, MA
02.2012 - Current
- Facilitate training and development of internal/external managers through orientation sessions and structured guidance
- Hiring and staffing for the restaurant business is needed.
- Operate daily business, and hold up standards with the team.
- Ensure cash handling and accuracy.
- Ordering, inventory control, and scheduling.
- Perform restaurant administration and daily food safety management.
- Conduct development through performance reviews with staff.
Assistant Manager
Dunkin Dounts
Boston, MA
04.2008 - 12.2011
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Handle delivery and on-hand count.
- Cash handling
Education
Associate of Arts - Accounting
Hong Bang University
Charlestown, MA06-2006
Associate of Arts - Finance
Bunker Hill Community College
Charlestown, MASkills
- Employee training
- Performance management
- Inventory control
- Cash handling
- Food safety management
- Scheduling staff
- Customer service
- Conflict resolution
- Time management
Languages
English
Professional
Vietnamese
Full Professional
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Limited
Timeline
Training Leader
Panda Express
02.2012 - Current
Assistant Manager
Dunkin Dounts
04.2008 - 12.2011
Associate of Arts - Accounting
Hong Bang University
Associate of Arts - Finance
Bunker Hill Community College