Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jheinmy Contreras

North Port,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Style Consultant

Target
08.2023 - Current
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.

Customer Service Representative

Target
11.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Barista

Taimoca
09.2020 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Restaurant Hostess

809 Bar & Grill
11.2018 - 09.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Server

809 Express Restaurant
03.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

AutoCAD Drafter

Hardwood Consulting Services
01.2018 - 03.2020
  • Created, printed, and modified drawings in AutoCAD and Revit.
  • Worked with architects, engineers, and customers to efficiently resolve planning and construction issues.
  • Demonstrated commitment to continuous learning by staying updated on latest industry trends, technologies, and software updates related to AutoCAD drafting.
  • Enhanced project efficiency by creating detailed AutoCAD drawings for various engineering projects.

Education

Architecture

Universidad Autonoma De Santo Domingo
Santo Domingo, Republica Dominicana
04-2004

Skills

  • Client relationship building
  • Personal styling
  • Outfit coordination
  • Fashion history
  • Schedule coordination
  • Merchandise planning
  • Product knowledge

Languages

Spanish
Native or Bilingual
English

Timeline

Style Consultant

Target
08.2023 - Current

Customer Service Representative

Target
11.2022 - 08.2023

Barista

Taimoca
09.2020 - 04.2022

Server

809 Express Restaurant
03.2019 - 08.2020

Restaurant Hostess

809 Bar & Grill
11.2018 - 09.2020

AutoCAD Drafter

Hardwood Consulting Services
01.2018 - 03.2020

Architecture

Universidad Autonoma De Santo Domingo

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Jheinmy Contreras