Jheovana Reyes
Bronx,USA
Summary
Dedicated and bilingual retail associate with a strong background in customer support and merchandising. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to fostering a positive shopping experience while maintaining organized and efficient store operations.
Overview
3
3
years of professional experience
Work History
Retail Associate
Bath & Body Works
Bronx, NY
11.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Retail Associate
Old Navy
Bronx, NY
02.2023 - 03.2024
- Delivered excellent customer service by processing transactions accurately.
- Managed cash register operations, ensuring balanced cash drawers.
- Collaborated with team members during peak periods for seamless service.
- Handled returns and exchanges in accordance with store policy.
- Offered product information and assistance to enhance customer engagement.
Retail Associate Seasonal
GAP
New York, NY
10.2022 - 01.2023
- Assisted customers in locating items, boosting satisfaction and retention.
- Engaged in friendly conversations to assess customer needs and provide support.
- Resolved inquiries and conflicts using effective problem-solving techniques.
- Maintained a clean store environment to enhance the shopping experience.
- Provided product information and promotions to drive sales.
Education
A.A.S. Degree - Early Childhood Education
Hostos Community College/CUNY
Bronx, NY08.2023
High School Diploma - undefined
Mott Hall Bronx High School
Bronx, NY06.2022
Skills
- Strong communication skills enhance engagement with customers and team members
- Extensive customer support experience ensures efficient understanding of needs
- Highly organized, contributing to smooth and effective store operations
- Strong merchandising skills create appealing displays that attract customers
- Bilingual in Spanish, enabling assistance for a diverse customer base
Timeline
Retail Associate
Bath & Body Works
11.2024 - Current
Retail Associate
Old Navy
02.2023 - 03.2024
Retail Associate Seasonal
GAP
10.2022 - 01.2023
A.A.S. Degree - Early Childhood Education
Hostos Community College/CUNY
High School Diploma - undefined
Mott Hall Bronx High School